Please bring back the "Remote assistance"

[Eddy]

Several month passed.
No return of the useful option.

Ofcourse not. See reply #150

No replacement to it that was promised above.

avast never promised a replacement.

Avast Free registration expired

avast free doesn't expire anymore.

[DavidR]

<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.

[bob3160]

You'll find a simple to use alternative here:
https://forum.avast.com/index.php?topic=19387.msg1349806#msg1349806

[REDACTED]

No replacement to it that was promised above.

avast never promised a replacement.

See reply #150

Avast Free registration expired

avast free doesn't expire anymore.

That's true for the new registrations only.

<snip>
As the Avast developers discard our desires, there is time to discard Avast from our PCs.
I will count the PCs of my and my relatives/friends that are moved to another AV solutions:
<snip>

Personally that is a bit strange as no other AV (that I'm aware of) has a remote assistance function, so they won't have it there either.

That's my point of view:
There was no better AV solution while Avast has the "remote assistance" feature,
but there is many better AV solutions as Avast discard this "feature of choice".

There is few annoying issues with Avast that other AVs don't have. And these issues persist in Avast for years, despite the bug reports. Add to this the stupid new user interface. Then add discarding the most useful feature without a respectable reason, and never return or replace it despite of users pleads.

That is why i decide to say "bye" to Avast, just another piece of software that was good in the past, then destroyed by "effective" management.

[bob3160]

@ yhorror,
You apparently made up your mind long before you started posting here.
You were given alternatives but, it's your computer so be happy with whatever you decide.

[Eddy]

You better read reply #150 again.
There is not promise there at all.

There was no better AV solution while Avast has the "remote assistance" feature

So just because had this feature, it was the best av solution ?
Come on, remote assistance option has nothing to do with protection/detecting/removing malware.
A car doesn't drive better just because it has a radio while others don't.

Add to this the stupid new user interface

You only have to open the GUI on rare occasions.
It is just there to allow the user to change settings, it doesn't have to look good.
It just must function correctly.
Besides that, it is just a matter of taste.
Some hate it, others love it.

[REDACTED]

You apparently made up your mind long before you started posting here.

I started posing here at reply #8, so you can see my starting reasons. The official replies #31,  #38, and #150 are what "made up my mind" then.

You were given alternatives

Not by Avast developers, though. I definitely take one of them, thanks.

A car doesn't drive better just because it has a radio while others don't.

Do you mean, that is a good reason to trash out working radio from a car that has it?

12/18/2016 My home PC (Windows XP). Remove Avast to check if it is the cause of a system glitch. The Avast was innocent (this time), but i still prefer to install another AV.

[DavidR]

<snip quote>

Man I miss it. I have bought Avast Internet Security but as other software are not reliable under fluctuating network like Teamviewer I thought avast can help. But now I'm unable to find that Remote Assistance in Avast. Please add the Remote assistance in next program version. I bought the Avast and it is not allowing any software for remote connection.

The previous Avast Remote Assistance, was free to all versions, not specifically a part of Avast Internet Security or other paid versions.

Considering this topic started on the 22 June 2016 (almost 9 months ago) and avast have responded within this topic, I can't see it coming back given what they said.

[Eddy]

I bought the Avast and it is not allowing any software for remote connection.

Simply allow it in the firewall and/or set the correct exclusions for the RDP software you are using and it will work.

[REDACTED]

Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!

[bob3160]

Today I had an advertisement from AVAST show up that offered Remote assistance as part of the program! After purchase and upgrade, it was clear that Remote assistance was not included. Shame on AVAST for misleading clients.

For an IT professional who supports 100's of clients in several states I have recommended AVAST to all my clients from individuals to institutions. These companies and individuals are now seeking other products. AVAST has straied from the lean clean effective product, to one that caters to ppl that value the look of pretty colors over the functionality of a good product.

Please remove the following useless programs - not essential to an Anti virus pgm:
Passwords
Shredder
Browser Cleanup
Annoying popups

PLEASE STOP changing your interface, there was nothing wrong with the pre Windows 10 look - but now there are all these large buttons, rather than simple drop menus. I cannot find anything, because it is not clear where things are.

Please bring back the Remote option - please consider making is a separate program, I am willing to pay for it.

PLEASE NOTE: WINDOWS REMOTE ON Win 10 it is a 7 step process involving sending an invitation file and conveying a password.
When you finally do establish a connection, then you have to jump through additional hoops to use the mouse, as the initial connection loads in read only mode. Then after all that if you try to open an executable or zip file remotely Windows kicks you out and you need to start the entire process over.

This is really not much fun for inexperienced users on the phone and completely unnecessary.

PLEASE BRING BACK REMOTE ASSISTANCE!@!!!!!!

Would love to see the ad your received, re- remote assistance, since it's been absent for some time.

[REDACTED]

Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers!

[REDACTED]

Not that votes count in the East, but put me down for a plus one. 
I originally liked Avast because it protected and cleaned really well PLUS it had remote capabilities.

I like the new add-ons.  Not so fond of this subtraction. 

As a famous philosopher, George Carlin, once said:  You can't have everything.  Where would you put it all?

I say into AVAST Premium!  It was the reason to go Premium.

[bob3160]

Today the last copy of Avast installed on my family PC's ask for update. Instead it was removed with the reason explaining: "I have no reason to prefer Avast among AV programs without the 'remote assistance' feature". Then another AV was installed. There are still a few copies of Avast installed on our friends' PCs. But we soon get rid of them for sure.

Goodbye for Avast and its "effective" managers!

I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.
If both computer are on Windows 10, you can use Quick Assist.
I also miss the feature in Avast but, it certainly wasn't the reason I installed it and, loosing that feature also wasn't a reason to remove it.
To each their own.

[REDACTED]

I would have thought that you installed Avast to keep your systems safe not for it's ability to remotely access another computer.

As i say before, Avast never was the best AV. There are many another AVs "to keep my system safe". But Avast was a lone "good_AV + remotely_help" solution. So, your assume is wrong: literally i installed and recommended to install Avast on many PCs just "for its ability to remotely access another computer".

If both computer are on Windows 10, you can use Quick Assist.

Thanks, but this isn't an option. There is a wide range of OS in my near environment (family and friends) from XP to 10 (excluding Vista probably). Avast was the solution that covers them all. After losing the option (without any warning, as you definitely know, which is at least disrespectful) i was forced to switch to TeamViewer that is much more complex. So i was forced not only to install it on many PCs but also to teach their users how to use it correctly and safely. This abruptly task make me angry for a long time.

Think, i never install Avast again. Even if it unquestionably becomes a #1 AV in the existence, i'll chose the second one

P. S. Saying about "keeping your system safe" again, there is one simple rule to do it: never open a file from an untrusted source (and if you think that the file source is trusted, think twice). I personally didn't see AV warnings on my main PC for many years already. Sadly, some users can not be taught to follow the rule, so they really need an AV.