Statement von Ondrej: So surprised to see such a solidarity for RA here! Seriously, the service was totally underused, we typically only had a few dozens of concurrent RA sessions at a time (compare this to the 200+ million of Avast AV users).
But alas, I do see your point. I think it was a really good idea in the beginning, we just felt a bit embarrassed about its actual implementation and so we decided to get rid of it. As you probably know, it was causing a lot of issues and was quite slow (at least compared to the industry-leading solutions like LogMeIn, TeamViewer etc).
Here's our current thinking about this whole thing: instead of spending all the engineering resources and building our own custom solution, we'd rather partner with someone who's an expert in the field, and who has a top-notch product that we could integrate into Avast.
What do you think about that?