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Author Topic: I want to refund my order , What should I do ?  (Read 1836 times)

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I want to refund my order , What should I do ?
« on: August 11, 2016, 04:50:29 PM »
I want to refund my order but I can't find "refund" bottom and I was send for help request but nothing happen.
Please suggest me what should I do . Thank you
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REDACTED

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Re: I want to refund my order , What should I do ?
« Reply #1 on: August 11, 2016, 04:56:26 PM »
So I just buy Avast Internet security on 7 Aug 2016 .
After buy license my pc is too slow and stop working some time when I open website.
So I think refund it maybe good .
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Offline Rednose

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Re: I want to refund my order , What should I do ?
« Reply #2 on: August 11, 2016, 05:46:55 PM »
Hi girdsanak, welcome to the forum :)

First an answer to your question :

Support Ticket Refund https://support.avast.com/support/tickets/new?form=2
Sales: Orders and Renewals FAQ https://www.avast.com/faq.php?article=AVKB24#artTitle

But may I ask which anti-virus did you use before Avast ? And have you removed it properly ?

https://www.avast.com/faq.php?article=AVKB11#artTitle

Greetz, Red.


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Offline Staticguy

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Re: I want to refund my order , What should I do ?
« Reply #3 on: August 11, 2016, 11:44:07 PM »
@girdsanak: Post your ticket ID in your next reply and I will report it to the admin and one of the avast team member will assist you.
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Offline bob3160

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Re: I want to refund my order , What should I do ?
« Reply #4 on: August 11, 2016, 11:56:59 PM »
Quote from: Staticguy on August 11, 2016, 11:44:07 PM
@girdsanak: Post your ticket ID in your next reply and I will report it to the admin and one of the avast team member will assist you.
He'll receive assistance from Avast once he files the support ticket. :)
The posting of the Support Ticket is only needed if there's a problem with the reply from Avast.
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Offline Eddy

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Re: I want to refund my order , What should I do ?
« Reply #5 on: August 12, 2016, 08:37:22 AM »
Why not first try to solve the problem ?

Is any (pre)installed other av removed completely ?
Is there any other security related software installed ? (or was there).
Does it happen in all browsers/with all websites ?
What OS/SP ?
What are the system specs ?
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