Author Topic: Spontaneous lock  (Read 1959 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Spontaneous lock
« on: July 05, 2016, 08:18:06 AM »
Good morning,

This morning, I was pretty freaked out by Avast AntiTheft spontanously locking my phone.
What happened: I got a whatsapp from someone, and while turning on the phone suddenly the siren goes off.
Of course, I forgot the pin, but I got it reset in the end via myAvast.

Now I wondered, how did this happen? The phone was always next to me. I saw nothing in the command log that might seem to have caused it (appart from my own failed pin entry attempts) and some pictures and audio I presume avast takes automatically when locked.
Hence my question: how to find out what triggered the initial locking; am I being hacked or so?

Thanks

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Spontaneous lock
« Reply #1 on: July 05, 2016, 08:28:42 AM »
If there is nothing in a log file and/or no notification it is not possible to say what caused it.
Exception is when avast was changing things on e.g. https://my.avast.com and made a mistake.

The alarm can be triggered also when e.g. the sim card was not properly making contact with the phone. (dust)
In that case it will look as if the sim card was removed.
Rare, but it does happen sometimes.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Spontaneous lock
« Reply #2 on: July 05, 2016, 08:29:16 AM »
Probably just a loose contact of your SIM card.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Spontaneous lock
« Reply #3 on: July 06, 2016, 09:00:02 AM »
very good, thank you for the replies.

It would be handy if the myAvast website would also show us the last login's in the account (like google does) to give a bit of piece of mind…

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Spontaneous lock
« Reply #4 on: July 06, 2016, 09:01:44 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0