Author Topic: [SOLVED] AVAST Update Error!  (Read 15478 times)

0 Members and 1 Guest are viewing this topic.

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
[SOLVED] AVAST Update Error!
« on: July 09, 2016, 08:06:13 AM »
When I tried updating my AVAST program to version 11.2.2738 (current version I'm using is 11.2.2262), it says "Error: HTTP server returned error". Before I was able to update but now I can't!

It says:
Last encountered error: HTTP server returned error
Total time: 30s
Download time: 11s
Downloaded files: 12 (3.61KB)
Server: Download v4202226 AVAST9 Server
http://v4202226.iavs9x.u.avast.com/iavs9x
http://v4202226.ivps9x.u.avast.com/ivps9x
« Last Edit: July 09, 2016, 10:18:34 AM by ckcr20 »
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #1 on: July 09, 2016, 08:33:10 AM »
Why update to an old version?

Download the latest version from here on the forum and install over the top of your existing https://forum.avast.com/index.php?topic=187663.0

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #2 on: July 09, 2016, 08:35:48 AM »
So I'm going to download this:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
even if I have an existing AVAST anti virus?
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #3 on: July 09, 2016, 08:36:44 AM »
Yes

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #4 on: July 09, 2016, 08:37:53 AM »
Ok thanks for your reply, downloading....
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #5 on: July 09, 2016, 08:42:29 AM »
I clicked the installer then it showed me this:
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #6 on: July 09, 2016, 08:57:38 AM »
Have you changed the install location of your current Avast?

Uninstall the version you have now from Remove Programs - reboot then install the new copy in custom install - untick features not required and reboot again when finished and register the new version.

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #7 on: July 09, 2016, 09:11:02 AM »
It didn't work it still displays the same pop-up. Great now I don't have an anti virus.
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #8 on: July 09, 2016, 09:17:33 AM »
Someone please reply. Avast is my only reliable anti virus now I can't download it because of the error.
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #9 on: July 09, 2016, 09:21:19 AM »
I'm not sure what is happening there, try running the avastclear tool http://files.avast.com/iavs9x/avastclear.exe to remove remnants then attempt to reinstall the new downloaded copy

Offline stibi

  • Sr. Member
  • ****
  • Posts: 386
Re: AVAST Update Error!
« Reply #10 on: July 09, 2016, 09:23:20 AM »
What didn't work ??
Did you finish the uninstall of the previous used Avast version?
Did you do a restart?

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #11 on: July 09, 2016, 09:25:59 AM »
I finished uninstalling avast, I did a restart, I can't download it because it says: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll.

The same error appears when I run the installer and the "avastclear" file.
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #12 on: July 09, 2016, 09:28:43 AM »
Sounds like your system has some issues, I'll see if I can attract one of the malware guy's attention to this for them to look into.

Offline ckcr20

  • Newbie
  • *
  • Posts: 19
Re: AVAST Update Error!
« Reply #13 on: July 09, 2016, 09:31:28 AM »
Oh okay, btw, my
OS is Windows XP SP2
Ram: 2GB
Graphics Card: Intel 915GM/GMS, 910GML Express Chipset
Processor: Intel Pentium M 1.73GHz
Windows 10 x64, 12GB of RAM, 918GiB of HDD, Intel Core i7 @2.50GHz ~2.60GHz, Intel HD Graphics 520
Anti-virus: Avast! Free Anti-virus
Anti-malware: Malwarebytes Anti-Malware Premium
Anti-exploit: Malwarebytes Anti-Exploit Premium

Offline CraigB

  • Avast Überevangelist
  • Serious Graphoman
  • *****
  • Posts: 11077
  • No support PM's thanks
Re: AVAST Update Error!
« Reply #14 on: July 09, 2016, 09:34:20 AM »
Do you have any other security software installed? as something could be blocking access to the dynamic link library or it could possibly be a hardware fault.

I've reported it to essexboy to look at but it may be some hours before he is on the forum.