unable to download avast or find product key

[REDACTED]

I have been recieving emails yearly for the past 3 years about my avast subscription and how it automatically renews im trying to set it up on a new computer but am unable to find the license key
i have not got an avast account assigned to this license

[Milos]

Hello,
try https://www.avast.com/resend-license-paid.php use email which you used for subscription.

Milos

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I have tried that but it says that there is no account for my email

[Eddy]

Did you try the mail address that you are receiving the notifications on ?

Do you perhaps have another email address that is set to forward messages to the one you are receiving the notifications on ?

[REDACTED]

i can confirm that this is the only email address

[Eddy]

About what exact avast product is the renewal message ?

[REDACTED]

Internet security 1year

[Eddy]

Since that is a paid subscription, you should be able to retrieve the license through the link Milos gave you.

Did after the last message the renewal actually took place ?
Was there money deducted from e.g. your Paypal/bank/credit card ?
If so, was the money refunded ?

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i recieved an email saying my account was not correct and to make sure the information supplied was correct

it then told me to talk to the person i originally brought it from which was over 3 years ago and the supplier is no longer in business

[Eddy]

Well, that explains things. (unless I'm missing something)
As the information wasn't correct, the renewal did not take place.
You don't have a valid subscription for avast IS.

If you want to use avast IS, you need to buy it (or use the 30 day trial).

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i have recieved paypal emails confirming i have paid for this product

[Asyn]

Contact support: https://support.avast.com/support/tickets/new