Author Topic: Again, avast will not install, says close program, etc?  (Read 3314 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Again, avast will not install, says close program, etc?
« on: July 14, 2016, 06:05:01 PM »
Hi, well, I installed Windows 7 on a newly formatted computer, then proceeded to put on the programs, we all know, we need, like CCleaner etc. I then notified him that I was going to put on Avast Free Edition so he would have some kind of antivirus program to protect him. Sadly, it will not install, we have tried everything, even had a techie assist.

Before you offer any solutions, please realize, there were no previous programs of Avast or any other security program, and new install of Windows 7 on the 'puter, in fact it was as smooth as silk running, except for a small typing lag. So, can you help us with some kind of workaround. It keeps saying, must close program after clicking on the downloaded installer. Again, please no resolutions regarding anything but getting it to install. TBH, the TEchie said, he thinks that the downloaded installer is the culprit, haha, last phrase, thanks, RD

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37598
  • Not a avast user
Re: Again, avast will not install, says close program, etc?
« Reply #1 on: July 14, 2016, 06:08:50 PM »
see instructions here  >>  https://forum.avast.com/index.php?topic=53253.0

Scroll down to the second picture  Farbar Recovery Scan Tool  run as instructed and attach the two diagnostic logs here


REDACTED

  • Guest
Re: Again, avast will not install, says close program, etc?
« Reply #2 on: July 14, 2016, 06:57:17 PM »
Hi, thanks for offering the help. I am not going to do the Farbar thing, as I have found out that these diagnostic proggies, make your computer run worse.

Here is what the window says, when I even try to install the full offline installer, 217 mb.

Avast Free Antivirus setup offline exe has stopped working. A problem caused the program to stop working properly. Please close the program.

This computer has no AV programs, brand new install of Windows 7, really lean and mean. Something is causing Avast to arrest its install immediately. Do you need a Microsoft program to accomplish this, or a Java or something else. I mean, inquiring minds want to know, we have spent all day on this, someone must know what is bringing about this hindering, thanks again, RD

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37598
  • Not a avast user
Re: Again, avast will not install, says close program, etc?
« Reply #3 on: July 14, 2016, 07:04:32 PM »
Quote
Hi, thanks for offering the help. I am not going to do the Farbar thing, as I have found out that these diagnostic proggies, make your computer run worse.
How can it when the only thing it does is produce two logs    ???


when you go to the doctor he will diagnose to see whats wrong and then find the correct medicine
you asked for help, if you dont want it ...


« Last Edit: July 14, 2016, 07:08:55 PM by Pondus »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89259
  • No support PMs thanks
Re: Again, avast will not install, says close program, etc?
« Reply #4 on: July 14, 2016, 07:06:33 PM »
Hi, thanks for offering the help. I am not going to do the Farbar thing, as I have found out that these diagnostic proggies, make your computer run worse.
<snip>

I diagnostic tool that only generates a file/s, which is then analysed by a human (qualified malware removal specialist). At this point they will give a unique fix based on what they have found in the diagnostic reports.

Autonomous tools that supposedly analyse and then run what they think should be actioned - these are completely different.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Again, avast will not install, says close program, etc?
« Reply #5 on: July 14, 2016, 09:03:42 PM »
Hi, it has something to do with SSE architecture, as almost no AV programs will install anymore. AVG gave the same runaround and the moderators made everybody jump through hoops for months from my research. Then one day, a month or so ago, one of the techies there, finally admitted in an email and to the online forum that AVG won't work with older computers, without SSE2, I believe.

Anyway, the computer I am typing on is not the one I am asking assistance on, so when I have some time later, will try the Farbar, thingie. I record music, and the last time I did something like this, it took like 300 boots to get rid of it, as the computer remembers everything. I won a huge debate about this with our local computer repair facility, now, they are rethinking what they do, RD

REDACTED

  • Guest
Re: Again, avast will not install, says close program, etc?
« Reply #6 on: July 14, 2016, 09:06:06 PM »
I forgot to mention, I don't update Windows 7, OK!

Offline =Snake=

  • Still using Avast Free!
  • Maybe Bot
  • ***
  • Posts: 17412
Re: Again, avast will not install, says close program, etc?
« Reply #7 on: July 14, 2016, 10:03:49 PM »

You mean, you didn't install service pack 1?
 ;)
=Snake=
Desktops: AMD LE1620, W7 ult SP1 [x86] | IP-4, XP pro SP3[x86] | Intel Celeron, W7 ult SP1 [x86] | AMD-Athlon 1800+, XP pro SP3, [x86] in WL |
Laptops:   HP G72 , W10 Home [x64]  v22H2 (Build 19045.2728) | Acer Aspire ES1-131, W10 Home [x64] v1511 (Build 10586.1106)|
Firefox ESR [AOS,NS,uBO,uMatrix],Thunderbird,MCShield,CCleaner,Defraggler,MBAM Free,MBAE, Avast Free Antivirus|

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76034
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Again, avast will not install, says close program, etc?
« Reply #8 on: July 15, 2016, 06:05:46 AM »
Hi, it has something to do with SSE architecture, as almost no AV programs will install anymore.
See: https://forum.avast.com/index.php?topic=164936.msg1322691#msg1322691
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Again, avast will not install, says close program, etc?
« Reply #9 on: July 15, 2016, 10:33:36 PM »
Thansk for the help, finally, will try it tomorrow. Why does everyone balk when you ask for help in a certain way, and why do software engineers not leave well enough alone. I knew the computer I was working on was clean, and also Antimalwarebytes needed a hotfix, too. Please, just tell us before we spend hours and hours trying to these proggies to install, or run, whew, RD

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76034
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Again, avast will not install, says close program, etc?
« Reply #10 on: July 16, 2016, 06:08:20 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0