And there we have another "person" who provides false information
1]
You didn't call avast but a third party.
2]
The support for avast by that third party is free for only a very limited amount of things as you can read at the website.
Installing your Avast - Configuring your Avast - Updating or uninstalling Avast
3]
My laptop was infected by avast antivirus itself in the scan history.
avast doesn't infect systems.
The scan history is just that.
It is just a log file of things that have been scanned and the result(s).
4]
Today I received an offer to upgrade to avast premier under which it stated the clean up and password tool below the offer. I thought it was reasonable so I went ahead with the offer then realized little to nothing has changed on my account.
How much changed depends on the version you had before installing premier.
A smart person would have checked the differences >
https://www.avast.com/en-sg/compare-antivirus5]
after completing a performance scan on the Avast control panel, I was told I have some issues. when I clicked (resolve issues) I was told I need to purchase More software ??
And the problem is?
avast just tells you that it can do even more for your system/security with other products they are offering.
It is a very common practice in the software world.
6]
I clicked VPN secure on the control panel and was asked to purchase more software again ? This is a complete and total misleading scam that often appears in software providers of much lower stature.
See 5
7]
On top of all this bait and switch nonsense, the Avast portal has a beautiful and enticing rewards panel. It appears the Avast rewards program is ever so eager for me to refer and sign up new accounts for more rewards points. The problem is Avast doesn't show me what the rewards points are good for except that fact that Avast is making more money.
Another example of someone who doesn't inform himself about things.
The reward system never has left beta and is abandoned.
No rewards where given except free licenses if you had the amount of referrals required to get one (or more).
Only thing you have to do is ask avast for it.
8]
I have not received a reply on either ticket submitted 15 days ago.
Please mention your ticket number here and I will have someone from avast to have a look at it.