Author Topic: Help with Free ver. Update  (Read 2016 times)

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Offline tsemon

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Help with Free ver. Update
« on: August 27, 2016, 05:39:07 AM »
So this is the second time after a update that Avast Free has become unresponsive and I have had to uninstall and reinstall and then i noticed this any ideas on whats going on and how to fix it?


« Last Edit: August 28, 2016, 05:23:12 AM by tsemon »

Offline Asyn

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Re: Help with Free var. Update
« Reply #1 on: August 27, 2016, 07:58:07 AM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline tsemon

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Re: Help with Free var. Update
« Reply #2 on: August 28, 2016, 05:11:52 AM »
using windows 10 pro 64 bit Version 1511 (OS build 10586.545)
only other Security software installed is zone alarm free and last anti-virus was avg but that has been uninstalled for probably close to 2 years now

Offline Asyn

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Re: Help with Free ver. Update
« Reply #3 on: August 28, 2016, 07:53:19 AM »
First, uninstall ZoneAlarm..!!

Second, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0