Author Topic: Avast PC does not work - version 12.2.2276  (Read 25622 times)

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Offline vianello_85

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Re: Avast PC does not work - version 12.2.2276
« Reply #60 on: July 30, 2016, 07:10:28 AM »
It seems the AvastSvc.exe is functioning normally, only GUI is bugged.
I tested on my Vista machine and successfully reproduced the issue, and Avast blocks eicar as usual, concluding AvastSvc itself is working.

I found AvastUI.exe is not signed as usual, and this might be the cause of the problem, because Avast seems blocking access to its service from untrusted modules using self-defense.
If I disable self-defense module via editing avast5.ini file and restart AvastUI.exe, AvastUI shows avast is working.
Can you explain step by step?

stuartaque@yahoo.com

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Re: Avast PC does not work - version 12.2.2276
« Reply #61 on: July 30, 2016, 07:16:13 AM »
V12.2.2276(build 12.2.3126.0) ----  no problem
V12.2.2276(build 12.2.3126.2) ----  problem

Older versions are available here: http://filehippo.com/download_avast_antivirus/68667/

Use Avast! Clear and then install an older version, but as has been noted, disconnect from the web, turn auto program updates OFF, and then reconnect.

https://www.avast.com/uninstall-utility

"Avast! Free Antivirus 12.1.2272" is 12.2.3126.0 according to "File version" info given under the "Version" tab when I highlighted the filename ("avast_free_antivirus_setup_offline") and clicked on "Properties"

« Last Edit: July 30, 2016, 07:22:58 AM by Stuart from Shoreline »

Offline vianello_85

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Re: Avast PC does not work - version 12.2.2276
« Reply #62 on: July 30, 2016, 07:19:18 AM »
Older versions are available here: http://filehippo.com/download_avast_antivirus/68667/
Even if I do the download of 2272 (211 mb) when I make the download tells me 219 mb, I still download the last, in 2276.

stuartaque@yahoo.com

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Re: Avast PC does not work - version 12.2.2276
« Reply #63 on: July 30, 2016, 07:25:23 AM »
I just modified my post to indicate the build info

Edited to add: And I checked the version below it "Avast! Free Antivirus 11.2.2262" but it's also 219mb and "Properties" lists the file version as 12.2.3126.0. But although it's the same version, it isn't listed as build 12.2.3126.2 which appears to be the version with the problem.

Thanks, NON. I agree with you. Perhaps it's best to wait for the official fix. I have other computers that have yet to be updated, so I can always use one of them as a backup. Hopefully by this time tomorrow, the problem will be resolved.

In the past I would always wait a couple of weeks before updates--just in case there were undiscovered bugs--but unfortunately not this time. Live and learn.
 
« Last Edit: July 30, 2016, 07:47:44 AM by Stuart from Shoreline »

Offline NON

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Re: Avast PC does not work - version 12.2.2276
« Reply #64 on: July 30, 2016, 07:29:21 AM »
It seems the AvastSvc.exe is functioning normally, only GUI is bugged.
I tested on my Vista machine and successfully reproduced the issue, and Avast blocks eicar as usual, concluding AvastSvc itself is working.

I found AvastUI.exe is not signed as usual, and this might be the cause of the problem, because Avast seems blocking access to its service from untrusted modules using self-defense.
If I disable self-defense module via editing avast5.ini file and restart AvastUI.exe, AvastUI shows avast is working.
Can you explain step by step?
I wrote the step below, but I would suggest to wait the official resolution.


1. Open the following file using notepad
Code: [Select]
C:\ProgramData\AVAST Software\Avast\avast5.ini
2. Find the following line and change the value to 0
Code: [Select]
[SelfDefense]
SelfDefense=1

3. Save the file. Avast will warn you twice, make sure to allow both.

4. Run task manager and kill AvastUI.exe.

5. Restart AvastUI.exe from Start Menu -> All Programs -> Avast Software -> Avast Free Antivirus (or something).

(6. Don't forget to enable Self-defense after official resolution is provided.)
Main: Win10 Pro 21H2 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 22 Premium Beta(Icarus) / Comodo Firewall (testing again)
Mobile: Win10 Pro 21H1 64bit / Core i5-3340M 2.7GHz / 8GB RAM / Avast 21 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline vianello_85

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Re: Avast PC does not work - version 12.2.2276
« Reply #65 on: July 30, 2016, 07:39:33 AM »
Thank NON

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Offline redracer

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Re: Avast PC does not work - version 12.2.2276
« Reply #67 on: July 31, 2016, 02:44:11 PM »
I have a paid Avast Internet Security, on Windows 10 Pro, 64-bit., and it has happened to me also.  It also happened on two other computers that I have worked on in the last couple days. One was Win10 Home and other was Win 7.  I am patiently waiting for Avast to fix this problem for my computer,  but on computers I am working on in my business, I will have to install something other than Avast (free or paid).  I put Avira on the Win 7 computer.  I can't let a computer go back to customer with an error showing on the antivirus program,  they wouldn't stand for it.  I hope this gets fixed...FAST.  I have been using Avast Internet Security on my pc for about 5 years,  this is the most trouble I have ever had with this program.  I have put Free Avast on hundreds of computers, now they are calling me to fix this problem.
  On another note,  about 3 or 4 weeks ago,  I have no longer been able to save the Avast Configuration file to any computer.

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dok.torwagen@yahoo.de

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Re: Avast PC does not work - version 12.2.2276
« Reply #69 on: July 31, 2016, 04:26:39 PM »
Update from 'Free Edition 12.1.2272' to '12.2.2276' on July 29 was no problem at all (W7 Pro SP1). But "Windows Defender" was put to "Off" and could not be restarted. By all means! I just use 'Defender' as a backup for scans on suspicious files or incidents additional to "Avast" and "Malwarebytes". And it should be my decision, whether to keep it or to cut it off.
A clean reinstall of the latest  'Avast Free' (v.12.2.2276 / b.12.2.3126.0) after a thorough "Revo"-uninstall did not help. Already upset by the gazillions of "False Positives" regarding (e.g.) many of the valuable "Nirsoft"-apps and their installers by "Avast" in the last years I decided to move on and installed the free version of "BitDefender" (1.0.21.1109, W64). Because it has a very good reputation. After a few tests I unfortunately found out, that at least this free version is highly unconfigurable. Put to a folder-scan it not only found the same "False Positives" in my "Nirsoft"-SW-repository on my rig, it deleted part of the installers right away. Only one was sent to the "Virus Chest" and could then be restored & excluded. And I could not find a way to configure a different behavior regarding 'PUP's' or other settings. So again a "Revo"-uninstall it was and finally I reverted to the second-to-last version of 'Avast Free' (v. 11.2.2262 / b. 11.2.2738.0). Because this was the last version featuring the "Statistics" and the direct access of the "Virus Chest" via the "Main Window". Which is convenient due to the recurring false-positive-incidents. No need to mention, "Windows Defender" worked as ever. By the way, "BitDefender" cut it off either. But it could easily be restarted and used. And yes, I know that I could stop "Avast" to search for 'PUP's' altogether or to adjust it's reactions to a find. But as I download and try a lot of software, I still want to use this feature to be alerted and on the safe side; just in case...

Offline bob3160

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Re: Avast PC does not work - version 12.2.2276
« Reply #70 on: July 31, 2016, 04:33:16 PM »
Update from 'Free Edition 12.1.2272' to '12.2.2276' on July 29 was no problem at all (W7 Pro SP1). But "Windows Defender" was put to "Off" and could not be restarted. By all means! I just use 'Defender' as a backup for scans on suspicious files or incidents additional to "Avast" and "Malwarebytes". And it should be my decision, whether to keep it or to cut it off.
A clean reinstall of the latest  'Avast Free' (v.12.2.2276 / b.12.2.3126.0) after a thorough "Revo"-uninstall did not help. Already upset by the gazillions of "False Positives" regarding (e.g.) many of the valuable "Nirsoft"-apps and their installers by "Avast" in the last years I decided to move on and installed the free version of "BitDefender" (1.0.21.1109, W64). Because it has a very good reputation. After a few tests I unfortunately found out, that at least this free version is highly unconfigurable. Put to a folder-scan it not only found the same "False Positives" in my "Nirsoft"-SW-repository on my rig, it deleted part of the installers right away. Only one was sent to the "Virus Chest" and could then be restored & excluded. And I could not find a way to configure a different behavior regarding 'PUP's' or other settings. So again a "Revo"-uninstall it was and finally I reverted to the second-to-last version of 'Avast Free' (v. 11.2.2262 / b. 11.2.2738.0). Because this was the last version featuring the "Statistics" and the direct access of the "Virus Chest" via the "Main Window". Which is convenient due to the recurring false-positive-incidents. No need to mention, "Windows Defender" worked as ever. By the way, "BitDefender" cut it off either. But it could easily be restarted and used. And yes, I know that I could stop "Avast" to search for 'PUP's' altogether or to adjust it's reactions to a find. But as I download and try a lot of software, I still want to use this feature to be alerted and on the safe side; just in case...
Your computer, your choice. If deciding to stop using your AV because it disabled something you already receive that conflicts with that AV, then so be it. Good luck enjoy your new choice. :)
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bekker@live.com

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Re: Avast PC does not work - version 12.2.2276
« Reply #71 on: July 31, 2016, 05:21:48 PM »
Iwe just tryed to download and instal the download in the post above this with " brand new version " in topic line , and now it all works like it should .

avast@graemesouthern.co.uk

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Re: Avast PC does not work - version 12.2.2276
« Reply #72 on: August 01, 2016, 01:57:49 PM »
I have the same issue, Windows 10 64-bit when will this be resolved?

Offline Eddy

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Re: Avast PC does not work - version 12.2.2276
« Reply #73 on: August 01, 2016, 02:03:00 PM »
It already is solved.

avast@graemesouthern.co.uk

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Re: Avast PC does not work - version 12.2.2276
« Reply #74 on: August 01, 2016, 02:11:14 PM »
After reading another thread the issue is fixed