Author Topic: YOU ARE UNPROTECTED. avast background service is not runing.  (Read 21602 times)

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i updated today to the last version of avast free antivirus (12.2.2276) and i encounter this error after every install.


http://i.imgur.com/zTKZ57U.png

http://i.imgur.com/878Fyvg.png




tried uninstalling and reinstalling several times using the avast uninstall utility but without any result.

i also installed malwarebytes anti malware and did a full scan bechause i thought maybe is a virus that prevents avast from working properly but it found nothing at all.

i guess is something related to the last version, i will try to install the previous version taken from filehippo and see if error persists.


my OS is windows 7 x64 service pack 1 with the lastest updates installed.
« Last Edit: July 29, 2016, 11:48:12 PM by frostward2401 »

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #1 on: July 29, 2016, 11:53:53 PM »
Same issue on my Windows 7 x64, not solved.

Currently updated to Windows 10 Pro x64, same issue. Rebooted, repaired, reinstalled to no effect.

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  • Guest
Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #2 on: July 29, 2016, 11:55:09 PM »
I'm having the same problem on 2 PCs, both running Windows XP SP3.  It appears after a reboot that the service is running but then it quits, maybe because the virus definitions are trying to update.  The update never finishes and I can't manually start the service either.

Offline Vapor

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #3 on: July 30, 2016, 12:07:42 AM »
Same issue here and I am on avast pro, what is going on with this program, when I try to input my license I get this:

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  • Guest
Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #4 on: July 30, 2016, 12:42:07 AM »
I think there is a general problem with the last update , look at the other topics on the forum  ;)

Offline Vapor

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #5 on: July 30, 2016, 12:53:14 AM »
Quote
I think there is a general problem with the last update , look at the other topics on the forum  ;)

Yap. Its like with previous version and exporting of settings, some people had the issue some didn't I did on half and half of my machines.
Now this update fixed that but some of my machines have license issues some don't.

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #6 on: July 30, 2016, 01:12:33 AM »
I am experiencing the exact same issue on my Win8.1 machine. After updating to latest version, it now claims that the Avast service is not running and all shields are disabled. By checking the active services it can be seen that the avast service is indeed running, so I'm left confused and bewildered.

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #7 on: July 30, 2016, 01:24:56 AM »
I am getting this too. I am on Windows 7 Pro 64-bit. The log file says something about Log.db being locked. Not sure if that is relevant.

Offline Vapor

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #8 on: July 30, 2016, 01:27:12 AM »
Yes avast service is running, you can check in Control Panel/Services,  also I can see under subscription it shows "ACTIVE" but everything is disabled, so avast has a problem.

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #9 on: July 30, 2016, 01:27:28 AM »
Same issue on my dads machine.  Guess I move him over to something else until this is resolved.  I'm surprised such a apparently widespread issue got through beta testing.

Offline Gopher John

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #10 on: July 30, 2016, 02:16:01 AM »
I updated 3 Win7 Pro SP1 laptops from AIS 12.1.2272 to AIS 12.2.2276 via the AvastUI yesterday seemingly without incident.  The installs preformed well.

However, this afternoon after leaving this laptop on standby for an hour and then activating it, I also got the AvastBackground Service is not running and Firewall off.  They would not restart nor would a Windows restart clear the issue.  I wound up uninstalling 12.2.2276 and reverting back to AIS 12.1.2272 for now.
AMD A6-5350M APU with Radeon HD Graphics, 8.0GB RAM, Win7 Pro SP1 64bit, IE11
i7-3610QM 2.3GHZ, 8.0GB Ram,  Nvidia GeForce GT 630M 2GB, Win7 Pro SP1 64bit, IE 11
Common to both: Avast Premium Security 19.7.2388, WinPatrol Plus, SpywareBlaster 5.5, Opera 12.18, Firefox 68.0.2, MBam Free, CCleaner

Offline bob3160

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #11 on: July 30, 2016, 03:28:03 AM »
I've been able to contact someone from Avast. Hopefully she can reach the right party to solve this problem.Please be a little patient. It's the weekend and the middle of the night in Prague.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #12 on: July 30, 2016, 03:47:43 AM »
I payed for 24/7 protection. I don't care if it's the weekend!

Offline Be Secure

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #13 on: July 30, 2016, 03:49:22 AM »
Calm down please.
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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Offline bob3160

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Re: YOU ARE UNPROTECTED. avast background service is not runing.
« Reply #14 on: July 30, 2016, 03:50:40 AM »
Calm down please.
Do u try repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Read what's already been posted please. There is a problem. Repair isn't going to fix that problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://