Author Topic: [FIXED] You are unprotected! Avast Background service is not running.  (Read 135413 times)

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Offline bob3160

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #135 on: July 30, 2016, 05:07:24 PM »
Ran the emergency update on a Windows Vista system and it fixed avast, however windows still says it cannot detect antivirus software on the computer after multiple restarts, I know it is there and up to date but it really should be talking to windows and not have that notification, any obvious solution (aside from selecting to monitor it myself which I shouldn't have to do).
Any way to fix the problem stated here?
Reported to Avast. Let's see if that helps any.
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Offline anthoniusii

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #136 on: July 30, 2016, 05:09:04 PM »
Hello!

We are aware of this issue and are currently working on a fix.

I'll keep this thread updated.

Our apologies for the inconvenience  :(

Moroni


UPDATE:

This is now fixed. All fresh installations are OK from now on.
For existing affected users, if it doesn't update automatically, the fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot.
I am sorry but you fixed nothing! Avast remains the same and when I followed your instructions i got this message as well!
Also in my Account my PC name STILL DOES NOT SHOWN!!! Are you mocking us?

Offline Alikhan

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #137 on: July 30, 2016, 05:11:37 PM »
Since the issue is fixed, if anyone else STILL has issues, create a new thread.
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Offline bob3160

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #138 on: July 30, 2016, 05:13:04 PM »
Look like you have a broken update.
Please do the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #139 on: July 30, 2016, 05:14:06 PM »
To fix my Avast Free @ home, I dowloaded the previous full version from
http://filehippo.com/fr/download_avast_antivirus/68667/
Installed it over the current one, rebooted and all went well.

Offline anthoniusii

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #140 on: July 30, 2016, 05:20:39 PM »
Thank you all.
But the only solution it seams worked for me was the Complete Re-instalation of Avast.

Offline helena.potancokova

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Re: You are unprotected! Avast Background service is not running.
« Reply #141 on: July 30, 2016, 05:38:35 PM »
Fixed. All fresh installations are OK from now on.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot. Others are getting the fix anyway, it just takes some time.

Sorry for being so brief, we were working hard to get the fix in the production ASAP. You were protected the whole time. The issue was in the GUI - it did not know Avast service is in fact running.

Thanks for your patience,

Petr

Be carefull, it has destroyed windows/system32/winload.exe!!! My system is not running anymore!

@Avast team, really this is what we are paying for?!

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #142 on: July 30, 2016, 05:39:58 PM »
Can confirm fix is working for me and my PC is running smooth again (bug also caused slow load times and other weird issues).

Offline Alikhan

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #143 on: July 30, 2016, 05:42:31 PM »
If anyone still has remaining issues, create a new thread... This issue has been fixed.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe, wait 5 mins and then reboot.
« Last Edit: July 30, 2016, 06:02:35 PM by Alikhan »
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Offline helena.potancokova

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #144 on: July 30, 2016, 05:58:45 PM »
If anyone still has remaining issues, create a new thread... This issue has been fixed.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot.


I have done it and it destroyed winload.exe

Offline Alikhan

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #145 on: July 30, 2016, 05:59:25 PM »
So create a new thread and explain your issue there if you want assistance.
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Offline bob3160

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #146 on: July 30, 2016, 06:00:40 PM »
If anyone still has remaining issues, create a new thread... This issue has been fixed.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe and then reboot.

Be careful, AvastEmUpdate.exe has no User Interface and takes some time to complete.
If you reboot to early you could really mess things up
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Offline Alikhan

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #147 on: July 30, 2016, 06:01:29 PM »
If anyone still has remaining issues, create a new thread... This issue has been fixed.

For existing affected users, fastest way to fix it is to run C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe, wait for 5 mins and then reboot.


Ok, I've changed it.
« Last Edit: July 30, 2016, 06:03:00 PM by Alikhan »
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Offline bob3160

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #148 on: July 30, 2016, 06:05:16 PM »
It is much easier to download the correct installer from here:
https://forum.avast.com/index.php?topic=189131.msg1327573#msg1327573
and install it again.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline jazzloup2

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Re: [FIXED] You are unprotected! Avast Background service is not running.
« Reply #149 on: July 30, 2016, 06:06:07 PM »
Hello,
Yes, I do that  : AvastEmUpdate.exe, and it works.
Lot of  Thanks
 :D