« previous next »
Pages: [1]   Go Down

Author Topic: How do I remove this software?  (Read 1926 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
How do I remove this software?
« on: July 30, 2016, 06:38:18 PM »
I recently took the computer from Windows 7 to 10 under Windows free upgrade. I saw that my Avast antivirus has a free upgrade which I availed myself to. I now have a computer that not only has no antivirus program but no firewall as well. The account on this computer has administrator only and shows I have full permission to remove the program but won't allow me to do so. An attempt to repair it fail and I want it off this computer. I have two more running this software  that I will make sure to avoid this upgrade about with the "free gift".

After fooling with Avast and Windows 10 I am not very happy right now.

Edit: I see on the other computer this version is called "Nitro".
« Last Edit: July 30, 2016, 06:42:45 PM by wrmurphy2003 »
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: How do I remove this software?
« Reply #1 on: July 30, 2016, 06:47:40 PM »
There was a problem earlier today but it has been fixed :
https://forum.avast.com/index.php?topic=189221.0

Upgrading from W7/8.1 to W10 can cause problems.
If you want to keep avast I suggest to perform a clean installation of the latest avast version.

If you want to remove avast :
https://www.avast.com/uninstall-utility
Logged

REDACTED

  • Guest
Re: How do I remove this software?
« Reply #2 on: July 30, 2016, 07:39:14 PM »
Because I attempted to remove this software I had to use the free download in order to get the controls to reappear in the taskbar. My question is how I go about getting this new application to accept my license for the previous version? I don't see a place to reinsert it.
Logged

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48559
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: How do I remove this software?
« Reply #3 on: July 30, 2016, 07:53:22 PM »
Request a resend of your license file from: https://www.avast.com/en-eu/resend-license-paid.php
Once you receive it, apply it.
Logged
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

REDACTED

  • Guest
Re: How do I remove this software?
« Reply #4 on: July 31, 2016, 07:44:46 AM »
Eddy, Bob,

Thank you for the prompt replies.

I have a feeling that Avast is going to lose a lot of customers like me over this glitch as this should have been caught. As things stand I spent several hours screwing with this problem while not having a firewall, something I didn't enjoy. I hope in the future the management takes a couple of computers not in use and used a non-public server to see that this stuff downloads properly.
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: How do I remove this software?
« Reply #5 on: July 31, 2016, 08:24:36 AM »
If you read the thread about the bug (which quickly has been fixed), you would know that it was only the message that was wrong.
The protection stayed enabled.

There never was a problem with the downloads.

About the firewall...
The best firewall is still a good hardware firewall.
https://forum.avast.com/index.php?topic=166312.msg1185587#msg1185587
Logged
Pages: [1]   Go Up
« previous next »