« previous next »
Pages: [1] 2   Go Down

Author Topic: Avast refund after auto renewal (Help)  (Read 4803 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Avast refund after auto renewal (Help)
« on: July 30, 2016, 10:59:46 PM »
So my avast internet security auto renewalled without me knowing it. After the 49,99 was taken from my account I started searching the emails I found all 3 after some time searching. It sayed i have to disable auto renewal but after i read this it was already to late. I only wanted to try the trial version. I send a ticket to avast. I didnt activate the license i accidently bought.  Can someone help me out?
Logged

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89059
  • No support PMs thanks
Re: Avast refund after auto renewal (Help)
« Reply #1 on: July 30, 2016, 11:11:13 PM »
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #2 on: July 30, 2016, 11:51:27 PM »
I only got a number  order ID
Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37532
  • Not a avast user
Re: Avast refund after auto renewal (Help)
« Reply #3 on: July 30, 2016, 11:58:34 PM »
Quote from: Wesley54 on July 30, 2016, 11:51:27 PM
I only got a number  order ID
Post it here and we will notify somone
Logged

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #4 on: July 31, 2016, 12:09:29 AM »
I have a send a ticket with the ID  i had two spaces behind it because of that it didnt work. ID: 35157522200

Logged

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37532
  • Not a avast user
Re: Avast refund after auto renewal (Help)
« Reply #5 on: July 31, 2016, 12:18:18 AM »
avast is notified, check back tomorrow   ;)

Logged

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #6 on: July 31, 2016, 01:33:55 AM »
Thank you sir.
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast refund after auto renewal (Help)
« Reply #7 on: July 31, 2016, 08:27:52 AM »
Before the auto-renewal takes place, avast sends 3(?) emails that it is upcoming giving you enough time to disable the auto-renewal if you wish to do so.
Logged

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #8 on: July 31, 2016, 10:05:54 AM »
The emails werent in my inbox but in my spam folder.
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast refund after auto renewal (Help)
« Reply #9 on: July 31, 2016, 10:15:32 AM »
Well, that is not something avast can do about.
It is always smart to check what is in the spam folder.
It wouldn't be the first time a filter is placing a mail in the wrong folder. ;)
Logged

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #10 on: July 31, 2016, 08:44:38 PM »
I started looking in my spam folder from now on since this happen. I have sended my ticket to avast and explained it. I hope im not to late. De 49,99 was taken from me on the 17 of july in the week i was on vacation so i found it out a few days later. Does avast got a 30 days refund?
Logged

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: Avast refund after auto renewal (Help)
« Reply #11 on: August 01, 2016, 06:26:02 AM »
Quote from: Wesley54 on July 31, 2016, 08:44:38 PM
Does avast got a 30 days refund?
Yes.
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moroni

  • Avast team
  • Poster
  • *
  • Posts: 629
Re: Avast refund after auto renewal (Help)
« Reply #12 on: August 01, 2016, 09:26:22 AM »
Hi Wesley54,

I cannot find your ticket. Did you go here and filled the form https://support.avast.com/support/tickets/new?form=2 ?
I'll check the order in the meantime.
Logged

REDACTED

  • Guest
Re: Avast refund after auto renewal (Help)
« Reply #13 on: August 01, 2016, 10:17:35 AM »
Yes sir. I did write in a ticket and i got a email from it that it have been send to avast:ID: 438878

Subject: I bought the trial version for 0,00 with my paypal account. After the trial version i saw that 49,99 euros was taken from my account. I didnt saw the email thst i have to disable auto renewal After searching m y inbox I found the emails but it to late

Im sorry for some words that are wrong but that is because im on my phone
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31079
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast refund after auto renewal (Help)
« Reply #14 on: August 01, 2016, 10:42:35 AM »
No worries, Moroni will find your ticket and help you.
Just wait till he has had his monday morning coffee ;D
« Last Edit: August 01, 2016, 11:43:38 AM by Eddy »
Logged
Pages: [1] 2   Go Up
« previous next »