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Avast Installation Stuck
« on: August 03, 2016, 08:46:05 AM »
hello

I had some issues with passwords, and tried to re-install Avast but it is somehow stuck on the square with the Avast logo in the middle, please see http://imgur.com/a/4Zw5F for a screenshot. I tried to reboot and start the installation again, re-downloaded the file, but all to no avail, what's wrong?
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Offline Asyn

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Re: Avast Installation Stuck
« Reply #1 on: August 03, 2016, 08:49:26 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Avast Installation Stuck
« Reply #2 on: August 03, 2016, 08:53:33 AM »
Did you use aswclear to remove avast before trying to install it again ?
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Re: Avast Installation Stuck
« Reply #3 on: August 03, 2016, 09:02:11 AM »
Quote from: Asyn on August 03, 2016, 08:49:26 AM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Sorry,  forgot the details
Avast Free
Installer version 12.2.3126
Win 10 pro
Windows defender
I've been using Avast for the whole time I've had this computer, no other AV

If it's important I'm located in China, and I'm using Astrill VPN to connect to the internet.

Quote from: Eddy on August 03, 2016, 08:53:33 AM
Did you use aswclear to remove avast before trying to install it again ?

No, I was not aware that such a thing existed.
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Offline Asyn

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Re: Avast Installation Stuck
« Reply #4 on: August 03, 2016, 09:14:02 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Avast Installation Stuck
« Reply #5 on: August 03, 2016, 09:15:40 AM »
12.2.3126 ?
That version doesn't even exist.
This is the latest version > https://forum.avast.com/index.php?topic=189131.0
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Offline Asyn

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Re: Avast Installation Stuck
« Reply #6 on: August 03, 2016, 09:17:49 AM »
Quote from: Eddy on August 03, 2016, 09:15:40 AM
12.2.3126 ?
That version doesn't even exist.
Hi Eddy, that's the (internal) build number.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast Installation Stuck
« Reply #7 on: August 03, 2016, 04:52:52 PM »
I have the same problem and even the uninstaller gets stuck. I have no idea what I can do.
Win10. Idk which avast version because I didn't use the PC for almost two years.
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Offline bob3160

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Re: Avast Installation Stuck
« Reply #8 on: August 03, 2016, 11:33:55 PM »
Quote from: altehexe on August 03, 2016, 04:52:52 PM
I have the same problem and even the uninstaller gets stuck. I have no idea what I can do.
Win10. Idk which avast version because I didn't use the PC for almost two years.
A 2year old version of Avast surely isn't compatible with Windows 10 v 1607.
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast Installation Stuck
« Reply #9 on: August 04, 2016, 12:31:31 AM »
Quote from: bob3160 on August 03, 2016, 11:33:55 PM
Quote from: altehexe on August 03, 2016, 04:52:52 PM
I have the same problem and even the uninstaller gets stuck. I have no idea what I can do.
Win10. Idk which avast version because I didn't use the PC for almost two years.
A 2year old version of Avast surely isn't compatible with Windows 10 v 1607.

Really? Tell me! *sigh*
That's why I tried to update to the newest version but the installation gets stuck.

After the anniversary update the cleaner worked but the installation still gets stuck.
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Offline bob3160

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Re: Avast Installation Stuck
« Reply #10 on: August 04, 2016, 01:07:21 AM »
Quote from: altehexe on August 04, 2016, 12:31:31 AM
Quote from: bob3160 on August 03, 2016, 11:33:55 PM
Quote from: altehexe on August 03, 2016, 04:52:52 PM
I have the same problem and even the uninstaller gets stuck. I have no idea what I can do.
Win10. Idk which avast version because I didn't use the PC for almost two years.
A 2year old version of Avast surely isn't compatible with Windows 10 v 1607.

Really? Tell me! *sigh*
That's why I tried to update to the newest version but the installation gets stuck.

After the anniversary update the cleaner worked but the installation still gets stuck.
You may be having this problem: https://forum.avast.com/index.php?topic=189403.0
If so, Avast is already working on this.
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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast Installation Stuck
« Reply #11 on: August 06, 2016, 06:41:23 AM »
Thank you everyone! The Avastclear really did the trick!
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Offline Asyn

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Re: Avast Installation Stuck
« Reply #12 on: August 06, 2016, 06:59:19 AM »
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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