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Author Topic: I can't do anything to unblock my phone  (Read 2477 times)

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I can't do anything to unblock my phone
« on: August 07, 2016, 05:10:08 AM »
I changed the sim card and Avast Anti Theft locked my phone, I clickied on the send unlocking PIN, it is supposed to send it to a friend's phone number and it didn't.
 I logged in on the Avast webpage, tried to change the PIN I had created but forgoten and I also tried to change my friend's phone number but it doesn't work, I also tried to send the start command from the site and all it says to all I've tried is that it can't connect to the phone.

I can't access my phone at all, please help me
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Offline Asyn

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Re: I can't do anything to unblock my phone
« Reply #1 on: August 07, 2016, 07:10:45 AM »
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Re: I can't do anything to unblock my phone
« Reply #2 on: August 21, 2016, 06:08:43 PM »
The changing a SIM card link is dead. HOW do you change a SIM card with this program on your phone?

The recovery PIN sent to my wife's phone is NOT working, and it's telling me that if I don't enter the correct PIN within the next few tries, it's going to wipe my phone to factory defaults!

This app--that I never asked for--is about to wreck my phone, all because I changed a SIM card.

(I tried getting into my phone with the old SIM card. It was still locked.)

I just set up an online Avast account, but it's not linked to my phone, because it's a new account.

The tech support ticket is being ignored. How do I save my phone?

*Thanks very much to all who answer.*
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Offline Eddy

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Re: I can't do anything to unblock my phone
« Reply #3 on: August 21, 2016, 06:19:56 PM »
Quote
This app--that I never asked for
Well, someone installed it and that someone is very likely you.
Quote
The tech support ticket is being ignored.
No, it is not.
You just need to have a little patience.
Tickets are currently handled within +/- 2 days.
Keep in mind it is weekend now.

https://www.avast.com/faq.php?article=AVKB214
https://www.avast.com/faq.php?article=AVKB116
https://www.avast.com/faq.php?article=AVKB135
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