Author Topic: blue screen when turning off the PC  (Read 1461 times)

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Offline kakoddos

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blue screen when turning off the PC
« on: April 13, 2020, 07:44:49 AM »
Hello, I started getting a blue screen after turning off the computer with the error:
system_thread_exception_not_handled (aswbidsdriver.sys)

What should I do?
AvastClear does not start at all, avast itself too, everything connected with it too, tried to send you by avastsupport gives an error 12002.

Offline Asyn

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Re: blue screen when turning off the PC
« Reply #1 on: April 13, 2020, 08:55:37 AM »
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kakoddos

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Re: blue screen when turning off the PC
« Reply #2 on: April 13, 2020, 09:06:41 AM »
- Which Avast..? Free
- Which version/build of Avast..? I don't know because it doesn't start
- OS..? 64bit windows10 pro
- no. none at all
- no
« Last Edit: April 13, 2020, 09:08:57 AM by arseniy.kotov.2000 »

Offline Claudiu7

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Re: blue screen when turning off the PC
« Reply #3 on: April 13, 2020, 10:59:06 AM »
- Which Avast..? (Free/Pro/IS/Premium)

Why is this relevant?  Is there a specific version of Avast which may generate a "blue screen when turning off the PC"????

Offline DavidR

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Re: blue screen when turning off the PC
« Reply #4 on: April 13, 2020, 11:26:40 AM »
- Which Avast..? (Free/Pro/IS/Premium)

Why is this relevant?  Is there a specific version of Avast which may generate a "blue screen when turning off the PC"????

All of the questions by Asyn, give him a good start point to try and help.

The question in your quote is effectively to ensure that the user has the latest version installed, trying to resolve a problem on old versions is sometimes futile.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: blue screen when turning off the PC
« Reply #5 on: April 13, 2020, 12:28:23 PM »
- Which Avast..? Free
- Which version/build of Avast..? I don't know because it doesn't start
- OS..? 64bit windows10 pro
- no. none at all
- no
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kakoddos

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Re: blue screen when turning off the PC
« Reply #6 on: April 13, 2020, 04:21:53 PM »
I tell you, I do not run the utility, if I turn on safe mode, then again a blue screen will appear and it will not work, the installer also does not start...

Offline chris..

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Re: blue screen when turning off the PC
« Reply #7 on: April 13, 2020, 06:50:00 PM »
If I understand well, you cannot launch avastclear when you are under windows, ... but you can stop it without launching anything ?
When your computer is turned off, did you try to start your computer in Safe Mode?
Only when you are in safe mode, run avastclear. You should not get a blue screen with this procedure.

Offline DavidR

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Re: blue screen when turning off the PC
« Reply #8 on: April 13, 2020, 08:14:05 PM »
If I understand well, you cannot launch avastclear when you are under windows, ... but you can stop it without launching anything ?
When your computer is turned off, did you try to start your computer in Safe Mode?
Only when you are in safe mode, run avastclear. You should not get a blue screen with this procedure.

The instructions on the https://www.avast.com/uninstall-utility page.

Quote from: Extract of article
Sometimes it's not possible to uninstall Avast the standard way - using the ADD/REMOVE PROGRAMS in control panel. In this case, you can use our uninstallation utility avastclear.

    Download avastclear.exe on your desktop
    Start Windows in Safe Mode
    Open (execute) the uninstall utility
    If you installed Avast in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
    Click REMOVE
    Restart your computer
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline chris..

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Re: blue screen when turning off the PC
« Reply #9 on: April 13, 2020, 09:42:21 PM »
I know, but what I wanted to point out is to reboot himself in safe mode, because for most users (warped), it is avastclear - launched in normal mode - which performs the reboot procedure in safe mode.
I have the sensation that this is what's bothering kakoddos and I'm leaning on the fact that he's rebooting himself into safe mode....avoiding a blue screen.
« Last Edit: April 13, 2020, 09:46:16 PM by chris.. »

Offline pk

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Re: blue screen when turning off the PC
« Reply #10 on: April 13, 2020, 09:50:48 PM »
Quote
Hello, I started getting a blue screen after turning off the computer with the error:
system_thread_exception_not_handled (aswbidsdriver.sys)

@kakoddos: when you get a blue screen error, minidump file is created in your \Windows\minidump folder. Can you please send me the latest one file to my kurtin@avast.com email? Thanks.