I appreciateyour reply, Bob. I did not want the awshell.exe to be sent to me, I wanted to get the Rescue Disk process fixed. And I'm leary of exe's from someone I don't know, hence I request people not to send one one. I submitted a ticket - thanks for the link. On my monitor, I did not scroll down far enough to see that option.
Eddy, When I go to Avast the forum (here) is one of the options, so that is why I'm using it. Like I told Bob, I did want a response, I did not want the exe sent to me.