Author Topic: Passwords - One Touch Login - Setup Error  (Read 2618 times)

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Offline Ondrej3

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Passwords - One Touch Login - Setup Error
« on: August 17, 2016, 10:27:37 AM »
Two problems with the Avast Passwords when trying to setup the One Touch Login:

1. I'm not able to Turn Off the One Touch Login. Nothing happens when I press the Turn Off button.

2. I'm not able to add a new device. When I try so and I enter my Avast password there is an alert saying "Sorry, there's been an unexpected error; One Touch Login wasn't set up properly. We'll have to try again later."

Any ideas?

I have tried many times. I did the installation repair. I restarted computer several times.

Thanks,

Ondrej

Offline Asyn

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Re: Passwords - One Touch Login - Setup Error
« Reply #1 on: August 17, 2016, 10:28:30 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ondrej3

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Re: Passwords - One Touch Login - Setup Error
« Reply #2 on: August 17, 2016, 10:37:35 AM »
Avast Passwords - I don't see any version number.
Avast Internet Security 12.3.2279
The problem was in place with the previous version already. But had worked few months ago.
Windows 10 (up to date)
No other security related SW
See picture.

Thank you.

Offline Asyn

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Re: Passwords - One Touch Login - Setup Error
« Reply #3 on: August 17, 2016, 10:44:00 AM »
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ondrej3

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Re: Passwords - One Touch Login - Setup Error
« Reply #4 on: August 17, 2016, 10:55:54 AM »
Thank you. I submitted a ticket.

Offline Asyn

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Re: Passwords - One Touch Login - Setup Error
« Reply #5 on: August 17, 2016, 10:58:51 AM »
You're welcome.
Win 8.1 [x64] - Avast Premier 17.9.2321.Beta#3 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0