Author Topic: Passwords - One Touch Login - Setup Error  (Read 11140 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Passwords - One Touch Login - Setup Error
« on: August 17, 2016, 10:27:37 AM »
Two problems with the Avast Passwords when trying to setup the One Touch Login:

1. I'm not able to Turn Off the One Touch Login. Nothing happens when I press the Turn Off button.

2. I'm not able to add a new device. When I try so and I enter my Avast password there is an alert saying "Sorry, there's been an unexpected error; One Touch Login wasn't set up properly. We'll have to try again later."

Any ideas?

I have tried many times. I did the installation repair. I restarted computer several times.

Thanks,

Ondrej

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76035
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Passwords - One Touch Login - Setup Error
« Reply #1 on: August 17, 2016, 10:28:30 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Passwords - One Touch Login - Setup Error
« Reply #2 on: August 17, 2016, 10:37:35 AM »
Avast Passwords - I don't see any version number.
Avast Internet Security 12.3.2279
The problem was in place with the previous version already. But had worked few months ago.
Windows 10 (up to date)
No other security related SW
See picture.

Thank you.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76035
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Passwords - One Touch Login - Setup Error
« Reply #3 on: August 17, 2016, 10:44:00 AM »
Might be a bug, wait for one of the devs and/or submit a ticket: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Passwords - One Touch Login - Setup Error
« Reply #4 on: August 17, 2016, 10:55:54 AM »
Thank you. I submitted a ticket.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76035
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Passwords - One Touch Login - Setup Error
« Reply #5 on: August 17, 2016, 10:58:51 AM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0