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Author Topic: One Touch Fail  (Read 2115 times)

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REDACTED

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One Touch Fail
« on: August 18, 2016, 09:59:44 AM »
I'm having a problem getting the One Touch for Passwords setup. When I get to the login page it tells me that there's been an unexpected error. I doesn't matter whether I use the direct login, G+ or Facebook.
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Offline Eddy

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Re: One Touch Fail
« Reply #1 on: August 18, 2016, 10:02:42 AM »
Please post in the correct forum.
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REDACTED

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Re: One Touch Fail
« Reply #2 on: August 18, 2016, 10:19:32 AM »
That is less than helpful, if you are so concerned that I post my question about an Avast Free/Pro/IS/ Premier product in the right forum you might suggest which forum that would be. Otherwise I'll assume your just a troll. Now if anyone has any actual information on what might be going wrong in the installation of One Touch I would really appreciate it.
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Offline Pondus

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Re: One Touch Fail
« Reply #3 on: August 18, 2016, 10:55:29 AM »
i guess this is related to android?

avast mobile products  >  https://forum.avast.com/index.php?board=66.0

FAQ >  https://www.avast.com/faq.php?article=AVKB260

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REDACTED

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Re: One Touch Fail
« Reply #4 on: August 18, 2016, 05:45:07 PM »
No, it's on the PC end of things, the android end opens up to the qr scanner just fine. On the second link you sent, it runs into an unexpected error between steps 3 and 4.
« Last Edit: August 18, 2016, 05:46:52 PM by BigGreenSquid »
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Offline Pondus

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Re: One Touch Fail
« Reply #5 on: August 18, 2016, 06:36:00 PM »
You may send a support ticket  >  https://support.avast.com/support/tickets/new

this work as first in / first out, so if you send multiple tickets you are put back in line when sending a new ticket

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REDACTED

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Re: One Touch Fail
« Reply #6 on: August 18, 2016, 09:42:17 PM »
Thanks, I appreciate it.
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