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help after smart scan
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Topic: help after smart scan (Read 2233 times)
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REDACTED
Guest
help after smart scan
«
on:
August 21, 2016, 01:36:27 AM »
Hello,
After using smart scan of my paid Avast, 'Performance Issues' are highlighted. 'Resolve' is clicked, but the 'performance Issues' big red x does not go away.
AND, why is help so hard to come by from Avast?
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REDACTED
Guest
Re: help after smart scan
«
Reply #1 on:
August 21, 2016, 02:18:23 AM »
Have you also paid for Avast Cleanup?
The Performance Issues thing is stuff that Avast Cleanup fixes, but while it's component scans as part of the Avast software, it's an extra component to buy a licence for to actually resolve the issues it finds.
If you have paid for Avast Cleanup, you might find some help in the sub-forum for it -
https://forum.avast.com/index.php?board=63.0
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: help after smart scan
«
Reply #2 on:
August 21, 2016, 09:22:49 AM »
It is not hard to get help at all.
There is this webboard and there is the ticket system.
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: help after smart scan
«
Reply #3 on:
September 01, 2016, 12:55:14 AM »
It IS hard to get help.
Why do I have to come to this forum for help? Why is there no way to just contact Avast from my account?
I have to idea what the 'Ticket System' is.
I pay for Avast, it has trouble, and I'm doing this?
A complete pain.
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Pondus
Probably Bot
Posts: 37527
Not a avast user
Re: help after smart scan
«
Reply #4 on:
September 01, 2016, 01:01:17 AM »
Quote
I have to idea what the 'Ticket System' is.
avast support and FAQ >
https://support.avast.com/support/home
support ticket >
https://support.avast.com/support/tickets/new
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31079
Watching (over?) you
Re: help after smart scan
«
Reply #5 on:
September 01, 2016, 09:25:30 AM »
What is so hard about opening
https://www.avast.com
and then clicking on "help and support" ?
The smart scan runs multiple different scans, amongst them is CleanUp.
Things found by CleanUp can only be fixed if you have a license for it.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
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help after smart scan