Author Topic: Network Threats Error  (Read 1610 times)

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Network Threats Error
« on: August 19, 2016, 05:54:19 PM »
I noticed that my internet speed is noticeably slower on my PC than on other devices I have in my home. I ran smart scan and it showed that I have some network threats. But when I request to show them It shows nothing like on this picture I attached.
Same thing happens when I try to run network threats scan independent.

I really need help resolving this as this slow internet speed is killing me..

Offline Pondus

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Re: Network Threats Error
« Reply #1 on: August 19, 2016, 06:42:42 PM »
Any other security programs installed that can conflict?

Avast 2016: Repair and reset Avast Antivirus  >  https://www.avast.com/faq.php?article=AVKB204#artTitle

for malware help/check follow instructions > https://forum.avast.com/index.php?topic=53253.0


« Last Edit: August 19, 2016, 06:46:19 PM by Pondus »

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Re: Network Threats Error
« Reply #2 on: August 19, 2016, 07:41:29 PM »
No.

Offline Filip Braun

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Re: Network Threats Error
« Reply #3 on: August 22, 2016, 09:48:14 AM »
Hello Sasser,

Thank you for reporting this issue.
We would like to take a closer look at this. For analysis we need some logs.
Please follow these steps:
  • First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
  • Then reproduce the issue (Run Home Network Security scan).
  • Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post here the ID of the created package so we can find it.

Thank you,
Filip