Upset client

[REDACTED]

I am sick and tired that when performing a smart scan in my licensed Avast Internet Security, results shows Firefox needs update and when clicked, update fails. Then the most annoying issue is that when I hit next to resolve the other issues found (always the 3 same issues), including performance, then you try to sell me another of your products to solve all 3 of them.

[Pondus]

then you try to sell me another of your products to solve all 3 of them.

What product is it this time?

[REDACTED]

I have Avast Internet Security with license and the product you always try to sell me is PC Optimization tool for $2.99 monthly.

[Pondus]

you always try to sell me....

I dont work for avast   

[Eddy]

Have you checked the installed components ?
Have you disabled the "show pop-ups for other avast products" ?

Ofcourse avast is trying to sell things, it is a commercial company.

[REDACTED]

Well, when I said "you" I was referring to Avast Company, because I thought this forum was pertinent and informative to them. I am not sure if it is a pop-up, the thing is it does not solve the issues identified. I know they try to sell but I already bought a program that is supposed to fix the issues it finds. Thank you for your replies and suggestions.

[Pondus]

Is what you see the same as in this picture?

https://gyazo.com/874f6071fa418240e0e202ca0157af44

[Eddy]

I already bought a program that is supposed to fix the issues it finds

No, you bought a av with some extra's.
You did not buy avast CleanUp which is a separate product.

[Rednose]

Hi rsarria09

- When a software/Firefox update with Avast fails try this :

Avast - Scan - Scan for outdated software - Software Updater Settings - Database reset (troubleshooting) - Reset database now - yes.

- To uninstall the Avast Cleanup module :

1) Start - Control Panel - Add/Remove Programs - Avast - Change.
2) Change.
3) Under Performance uncheck Cleanup.
4) Continue.
5) Reboot.

Greetz, Red.