Consumer Products > Avast EasyPass

EasyPass renewal license key not working, no response from support ticket

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REDACTED:
Hello,

I recently renewed my Avast EasyPass password manager and received the confirmation email with the license key.  When I enter the license key I get an error that says the key is currently in use.  I have spent several hours on the phone with Avast support technicians and billing technicians and no one seems to know what is wrong or how to fix it and they have logged in several times to fix it.  I probably have over 50 website passwords stored in EasyPass and I haven't been able to access them for several days.  I submitted support tickets and no one responded.  Technicians said they submitted support tickets for me, but I was told by another technician this was impossible.  Can someone please hep me to get EasyPass working I need to access my passwords immediately.

Apparently they want me to buy a support package that costs $180 and this is extortion.

Thanks.

Eddy:
Easypass has been replaced by avast passwords several months ago,

REDACTED:
I have no idea what you are taking about, I just renewed it, I PAID for it, and it better be working with ALL of my passwords ASAP.  I have heard nothing at all about what you said.

Asyn:

--- Quote from: sekramer10 on August 26, 2016, 08:52:50 PM ---I submitted support tickets and no one responded.

--- End quote ---
Post your ticket-ID.

Eddy:
I don't think there is a ticket ID since the user has to create a ticket.
That third party company doesn't create tickets for people.

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