Help with Free ver. Update

[REDACTED]

So this is the second time after a update that Avast Free has become unresponsive and I have had to uninstall and reinstall and then i noticed this any ideas on whats going on and how to fix it?

[Asyn]

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[REDACTED]

using windows 10 pro 64 bit Version 1511 (OS build 10586.545)
only other Security software installed is zone alarm free and last anti-virus was avg but that has been uninstalled for probably close to 2 years now

[Asyn]

First, uninstall ZoneAlarm..!!

Second, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.