Author Topic: items unable to scan  (Read 2943 times)

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pd3

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items unable to scan
« on: January 31, 2006, 01:34:17 PM »
After I run a scan, I get a list of 130 items it was unable to scan. Is this normal? I've used other products in the past, but this is a new one on me.

Offline XMAS

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Re: items unable to scan
« Reply #1 on: January 31, 2006, 01:45:56 PM »
Hello ;D

Yes, this is normal :) Usually these files are password protected archives - no AV can scan password protected archives ;) Also you can do a forum search, because this question has been discussed many times here ;)
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pd3

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Re: items unable to scan
« Reply #2 on: January 31, 2006, 01:54:41 PM »
Thanks, I spent an hour browsing before I posted. ???
I just found the search function. :o
« Last Edit: January 31, 2006, 01:58:46 PM by pd3 »

Offline XMAS

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Re: items unable to scan
« Reply #3 on: January 31, 2006, 02:01:07 PM »
You've Got To Get Close To The Flame To See What It's Made Of...

Offline DavidR

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Re: items unable to scan
« Reply #4 on: January 31, 2006, 03:37:11 PM »
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text.

Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
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