Author Topic: cleanup samsung  (Read 3206 times)

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Offline p.stevens21

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cleanup samsung
« on: August 31, 2016, 12:48:51 PM »

Im not techy. Used cleanup, trysting Avast name.
Now all my pics in gallery have gone.
Angry....u bet.
No warning it would treat pics as unimportant.

Can i get them back

Offline Eddy

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Re: cleanup samsung
« Reply #1 on: August 31, 2016, 02:01:30 PM »
Use a data recovery tool or hire a data recovery company.

But where is your backup ?

Offline Štěpán Vaněk

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Re: cleanup samsung
« Reply #2 on: August 31, 2016, 05:55:03 PM »
Hi,

we have no clue what steps did you take in Cleanup, could you please specify that?

I guess it could be caused by deleting of residuals by Safe Clean. Sometimes users use some app e.g. Whatsapp that downloads a lots of photos, then they uninstall Whatsapp and use Safe Clean. In that moment those photos and other files gathered by Whatsapp are considered "residual files" and in default setting of Safe Clean they are deleted. Could it be your case?
Let us know please.