Author Topic: [URGENT HELP NEDED] Bought Avast Premier  (Read 2678 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
[URGENT HELP NEDED] Bought Avast Premier
« on: September 04, 2016, 02:38:29 PM »
Hi there,

I have recently jump over to Avast today and bought the product but I did not get the license and I entered a wrong billing email which I do not know if it matters. I have tried opening a ticket for help but I do not have the order number! My bank has the money deducted but I did not receive the product, can someone from Avast help me out please? Thank you.

My email is mplcmh@yahoo.com.sg

I have all the billing address etc.

REDACTED

  • Guest
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #1 on: September 04, 2016, 02:42:56 PM »
@petr_matrix

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31094
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #2 on: September 04, 2016, 02:44:35 PM »

REDACTED

  • Guest
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #3 on: September 04, 2016, 02:48:08 PM »
Thanks for replying, how do I get a response after I submitted the ticket?

Online DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 87667
  • No support PMs thanks
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #4 on: September 04, 2016, 02:55:31 PM »
The response should come in the support ticket system. I presume you would get an email notifying you of a reply to your support ticket (as I haven't used the system).
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.4.6062 (build 23.4.8118.762) UI 1.0.762/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31094
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #5 on: September 04, 2016, 03:00:41 PM »
Yes, a notification will be send through email.

REDACTED

  • Guest
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #6 on: September 04, 2016, 03:35:50 PM »
Thanks all ! My ticket is #492544

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31094
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: [URGENT HELP NEDED] Bought Avast Premier
« Reply #7 on: September 04, 2016, 03:48:56 PM »
Response time is currently 1-2 business days, so have a little patience.