Author Topic: Remove credit card number from my account  (Read 17407 times)

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Remove credit card number from my account
« on: September 03, 2016, 04:14:25 PM »
How do I remove my credit card number from my account ?
I can't find it anywhere at Avast.  :-[

Offline Eddy

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Re: Remove credit card number from my account
« Reply #1 on: September 03, 2016, 04:16:16 PM »
You can change your payment details, not remove them.

https://www.avast.com/faq.php?article=AVKB183
« Last Edit: September 03, 2016, 04:32:37 PM by Eddy »

Offline bob3160

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Re: Remove credit card number from my account
« Reply #2 on: September 03, 2016, 04:41:21 PM »
How do I remove my credit card number from my account ?
I can't find it anywhere at Avast.  :-[
If this is in reference to auto-renewal, this should help:

Disabling Automatic Renewal service for Avast orders distributed by Nexway
https://www.avast.com/en-us/faq.php?article=AVKB136#artTitle


Disabling Automatic Renewal service for Avast orders distributed by Digital River
https://www.avast.com/en-us/faq.php?article=AVKB126#artTitle


Turn off Auto Renewal:
https://www.avast.com/faq.php?article=AVKB24#idt_0100


Access help on this topic within the Avast User Interface:
https://forum.avast.com/index.php?topic=165749.msg1181311#msg1181311




You can also look at/change the auto-renewal yourself here: https://www.avast.com/find-order

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Re: Remove credit card number from my account
« Reply #3 on: September 03, 2016, 04:42:25 PM »
Your link was outdated or something.
The options to remove a card were not available.
The only thing I found is the info in the screenshot.



http://s6.postimg.org/njf3ubjo1/screenshot_352.jpg

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Re: Remove credit card number from my account
« Reply #4 on: September 03, 2016, 04:44:46 PM »
Thanks for the replies.
I think I got it solved.

Offline bob3160

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Re: Remove credit card number from my account
« Reply #5 on: September 03, 2016, 04:47:27 PM »
Good to hear that.
What link was outdated ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Remove credit card number from my account
« Reply #6 on: September 03, 2016, 05:53:29 PM »
The option to remove auto-renewal was not shown as shown on the instruction page.
Oh well.
I contacted Avast & made a suggestion.
See picture---

« Last Edit: September 03, 2016, 05:55:45 PM by David550 »

Offline bob3160

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Re: Remove credit card number from my account
« Reply #7 on: September 03, 2016, 06:10:59 PM »
It is still there:
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Remove credit card number from my account
« Reply #8 on: September 04, 2016, 06:58:40 PM »
It is still there:


The Help screen comes up blank---



I contacted Avast support & Cleverbridge & have not gotten any responses. :(
I may have to cancel my card & get a new one. :(

Offline Eddy

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Re: Remove credit card number from my account
« Reply #9 on: September 04, 2016, 07:10:12 PM »
Current handling time for tickets is 1-2 business days.
Just have some patience.

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Re: Remove credit card number from my account
« Reply #10 on: September 05, 2016, 03:38:44 AM »
Current handling time for tickets is 1-2 business days.
Just have some patience.

I finally got it fixed by contacting customer support. :)
See quote---

"cleverbridge (Customer Support)
Sep 4, 15:57 CDT

Hi David,

Thank you for contacting cleverbridge.

We have cancelled your subscription as requested, and there will be no further billing. You will be receiving a separate email shortly confirming the cancellation to keep for your records.

Please note that you will still have full access of your purchased product until September 3, 2017. At that time you will be notified to manually renew."

Now I'm happy. :)

Offline Eddy

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Re: Remove credit card number from my account
« Reply #11 on: September 05, 2016, 07:44:31 AM »
If this was about canceling the auto-renewal, we already told you in reply #1 and #2.

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Re: Remove credit card number from my account
« Reply #12 on: September 05, 2016, 05:20:51 PM »
If this was about canceling the auto-renewal, we already told you in reply #1 and #2.

Reply #1 & #2 did not help me.
So I contacted them & got a result.
I also canceled my card just to make sure Avast could not suck money out of it.
Avast makes it hard to get out of automatic renewal on purpose.
I think this attitude is criminal.

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Re: Remove credit card number from my account
« Reply #13 on: September 05, 2016, 06:14:09 PM »
Quote
If this was about canceling the auto-renewal, we already told you in reply #1 and #2.
Maybe avast should do like Trend Micro?

The first thing you see when logging in to account is a BIG green auto renew on/off button

« Last Edit: September 05, 2016, 06:29:21 PM by Pondus »

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Re: Remove credit card number from my account
« Reply #14 on: September 05, 2016, 06:36:57 PM »
Quote
If this was about canceling the auto-renewal, we already told you in reply #1 and #2.
Maybe avast should do like Trend Micro?

The first thing you see when logging in to account is a BIG green auto renew on/off button

This is what I see---



edit---Sorry. I thought you were talking about Avast.  :-[
« Last Edit: September 05, 2016, 06:39:08 PM by David550 »