Author Topic: Subscriptions problem  (Read 668 times)

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Offline Krzysztof52

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Subscriptions problem
« on: October 19, 2023, 07:27:35 PM »
I have an active Avast Premium subscription with 264 days remaining, and I also have access to the desktop application. However, I cannot see any subscription information on the Avast website. I am concerned about what will happen to my subscription if I choose to format my account on the website. Can I do this without losing my subscription?

Offline Ognjen3

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Re: Subscriptions problem
« Reply #1 on: October 30, 2023, 01:16:04 PM »
Hello Krzysztof52,

I'm sorry that you cannot see any subscription information on the Avast website.

It is possible that you currently do not have an Avast Account or that it was created under a different email address. At any rate, we will be able to assist you, so please get in touch with our support team using this link: https://support.avast.com/en-us/contact/paid_pc_avast-premium-security#pc

Please include the information you mentioned in this forum thread, and our support team will get back to you as soon as possible.

Thank you for taking the time to let us know about this issue.

Best regards,
Ognjen