Author Topic: Password sync not work!  (Read 6815 times)

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Offline ZoxT

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Password sync not work!
« on: October 29, 2016, 11:17:58 AM »
Hi, all

Can't sync Passwords with additional devices.
All devices are already added to my avast account.
I get  the "Success Window with code" ONLY on  PC, but NOT  on  other devices.
I have follow guide here: https://www.avast.com/faq.php?article=AVKB255#artTitle but step 5 (figure 10) has not never been show in any device!"

Suggestion?
Thank You!

Offline Eddy

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Re: Password sync not work!
« Reply #1 on: October 29, 2016, 11:37:58 AM »
Did you buy avast passwords ?

Offline ZoxT

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Re: Password sync not work!
« Reply #2 on: October 29, 2016, 02:23:01 PM »
No, I bought avast pro.

Offline Asyn

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Re: Password sync not work!
« Reply #3 on: October 29, 2016, 04:25:29 PM »
I get  the "Success Window with code" ONLY on  PC, but NOT  on  other devices.
Which devices, OS and version are we talking about..?
Win8.1 [x64] - Avast PremSec 21.1.2443.B#1 [UI.594] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 87.1 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.75
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ZoxT

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Re: Password sync not work!
« Reply #4 on: October 29, 2016, 04:38:41 PM »
-Main PC with Avast Pro on Win 10 64 bit.
-Notebook with Win 8.1 avast free
-Tablet android 5.1.1 avast free

All O.S are updated to latest version.

Offline Asyn

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Re: Password sync not work!
« Reply #5 on: October 29, 2016, 04:54:03 PM »
Win8.1 [x64] - Avast PremSec 21.1.2443.B#1 [UI.594] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 87.1 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.75
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ZoxT

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Re: Password sync not work!
« Reply #6 on: October 29, 2016, 05:26:18 PM »
Thx for reply.

I already read all the guides and followed the steps one by one, several times, without success.

Support suggested me:
"In order for you to sync the Passwords with your additional devices, you must first make sure you have added them to your my.avast.com account.

Once you do so, as you get the "Success Window" on your PC, you will also get a notification on your other devices requesting the code.

Please go on my.avast.com and login and then click on Secure Another Device.

Please let me know if that works for you."


I tried again and again, but I do not receive any notification!
Other device are listed, green and online in my account.

P.s. Also perform an avast repair. No success
« Last Edit: October 29, 2016, 05:28:31 PM by ZoxT »

Offline Asyn

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Re: Password sync not work!
« Reply #7 on: October 29, 2016, 05:33:06 PM »
Sorry, no idea then.
Wait for one of the devs and/or continue with support.
Win8.1 [x64] - Avast PremSec 21.1.2443.B#1 [UI.594] - EEK - Firefox ESR 78.6.1 [NS/uBO/PB] - TB 78.6.1
Avast-Tools: Secure Browser 87.1 - Cleanup P 20.1 - SecureLine 5.9 - Driver Updater 20.2 - CCleaner 5.75
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tomáš Hellebrand

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Re: Password sync not work!
« Reply #8 on: October 31, 2016, 02:29:03 PM »
Hi ZoxT,

I am sorry that you have troubles with Avast Passwords. Could you send me some more details (like your avast account you are using for synchronization) as a personal message. I will look at your issue personally.

Thank you
Tomas Hellebrand
Product Owner of Avast Passwords
Tomas Hellebrand
Product owner of Avast Passwords

Offline ZoxT

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Re: Password sync not work!
« Reply #9 on: November 01, 2016, 03:02:43 PM »
HI Tomáš,
Thx for Your reply,
I already contatct Avast support and also with their solution, the issue still persist.

They tell me: "I was only able to find one mobile device in your account..."
But If You see in SS attached file, I see 3 device. So I suppose something is wrong in my account!
At this point, after a week of  installations, uninstallations, and synchronization attemps with no results, I suppose that my account is corrupted or compromised, and therefore as a precaution for privacy and safety, I would like to delete my account and completely uninstall Avast free from all my device.
For the moment, I think is better use only Avast PRO on my main PC, without any Avast account ...and any password
THX
Best Regards.

Offline Eddy

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Re: Password sync not work!
« Reply #10 on: November 01, 2016, 04:38:13 PM »
Quote
I was only able to find one mobile device in your account
That is true.
There is only 1 mobile device listed.

Post your ticket ID here and let Tomas have a look at things.

Offline ZoxT

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Re: Password sync not work!
« Reply #11 on: November 02, 2016, 12:04:51 PM »
Quote
I was only able to find one mobile device in your account
That is true.
There is only 1 mobile device listed.

Post your ticket ID here and let Tomas have a look at things.


It's also true I can see 3 devices listed, like You can see in Screen shot!!!

Just a question, Have You access to my account? ...that you can see my devices?