Author Topic: avast!: Connection timeout  (Read 22115 times)

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Offline PatP3005

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Re: avast!: Connection timeout
« Reply #30 on: February 07, 2006, 07:58:24 PM »
Alanrf,
Sorry to have disappeared...I had to work! Imagine! I keep getting the feeling that's what they really made these computers for...

Quoting you (in the black): To answer your questions:
a few questions if I may,

1) What kind of connection to the Internet are you using (dialup, DSL, Cable etc)?
Cable (Roadrunner)

2) Do you have a POP3 email account (in your Outlook email accounts) with an email server that has secureserver.net as part of its name?
I have 6 POP3 email accounts in Outlook, two have secureserver.net on the incoming which is SMTP, none of the outgoing POP3 have secureserver

3) Can you follow the instructions I posted earlier in this thread to create a more detailed log of your connection?  That should help to give us a better idea of why your connection from Outlook is persisting so long and what it is doing.
I copied the last set of data after following your instructions and then rebooting (this is from aswMaiSv.log, I hope that's what you meant, you may have had a typo):
02/07/06 12:48:37 0000085C:   Started as service, Log = 1(0x00000001)
02/07/06 12:48:37 0000085C:   Build 4.6.763
02/07/06 12:48:37 0000085C:   Windows XP Workstation (Service Pack 2)
02/07/06 12:48:37 0000085C:   Using WinSock 2.0
02/07/06 12:48:37 0000085C:   AutoRedirect settings changed 1(0x00000001)
02/07/06 12:48:48 0000085C:   IgnoreLocalhost settings changed 1(0x00000001)
02/07/06 12:48:48 0000085C:   POP Start settings changed: 1
02/07/06 12:48:48 0000085C:   POP Listen settings changed: 127.0.0.1 12110
02/07/06 12:48:48 0000085C:   POP RedirectPort: 110
02/07/06 12:48:48 0000085C:   SMTP Start settings changed: 1
02/07/06 12:48:48 0000085C:   SMTP Listen settings changed: 127.0.0.1 12025
02/07/06 12:48:48 0000085C:   SMTP RedirectPort: 25
02/07/06 12:48:48 0000085C:   IMAP Start settings changed: 1
02/07/06 12:48:48 0000085C:   IMAP Listen settings changed: 127.0.0.1 12143
02/07/06 12:48:48 0000085C:   IMAP RedirectPort: 143
02/07/06 12:48:48 0000085C:   NNTP Start settings changed: 1
02/07/06 12:48:48 0000085C:   NNTP Listen settings changed: 127.0.0.1 12119
02/07/06 12:48:48 0000085C:   NNTP RedirectPort: 119
02/07/06 13:10:00 00000AD0:   --POP Mail is clean
02/07/06 13:10:01 00000AD0:   --POP Mail is clean
02/07/06 13:10:02 00000AD0:   --POP Mail is clean

4) Please go to the avast Internet Mail provider, click on Customize then select the Advanced tab and please advise of the timeout value you see there. 1 minute The timeout on my internet connection is 120.

I know nothing about reading these logs, but I see a lot of listening being changed. Is that a normal situation or is something redirecting me? That would make sense since my protection (spy, virus, etc) is telling me things are okay.

I was reading your explanation of the "blockage" problem that you believe is going on and it certainly makes sense that could be happening. And it makes sense to me that I would want to know that that was going on. But armed with that information, how do you "break up the blockage." Is there a laxative available?

And, in advance, thank you for the time you've devoted to this.

Pat

Offline alanrf

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Re: avast!: Connection timeout
« Reply #31 on: February 07, 2006, 10:15:24 PM »
PatP3005,

The "blockage" issue I discussed earlier was really more relevant to a dial-up connection.  With Cable speeds you are much less likely to encounter the issue unless there was a really large attachment.

I assume that you saw the comment earlier in the thread from vojtech which pointed out that the avast plugin for Outlook is the preferred method of scanning for Outlook users.

From looking at the log, since it shows no detailed interception of mail by the Mail Scanner (those redirects are all normal), it seems that you are already using the Outlook plugin.   

If you are just using Outlook with the plugin and you have no other mail client reading or sending mail on your system then you really do not need to have the Internet Mail scanner active on your system - and then it will not trouble you with timeout alerts.

However, if you are using the Outlook plugin we are still left with the mystery of why the Internet Mail scanner reported a timeout from the Outlook process.  I think I would leave that for vojtech to ponder.

Offline hgratt

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Re: avast!: Connection timeout
« Reply #32 on: February 07, 2006, 10:34:30 PM »
Just found this thread - FWIW, I have a FIOS connection (15mbps/2mbps) and use Mozilla for web/email. I too have recently (last several weeks) observed this pop-up behavior, complaining about a timeout on port 110.

No large attachments were waiting to be downloaded - the pop-up appears at random for no apparent reason.


Harvey

Offline alanrf

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Re: avast!: Connection timeout
« Reply #33 on: February 07, 2006, 10:44:09 PM »
Just to confirm - is it your Mozilla mail process that is being reported in the timeout on port 110?
« Last Edit: February 07, 2006, 10:47:48 PM by alanrf »

Offline hgratt

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Re: avast!: Connection timeout
« Reply #34 on: February 07, 2006, 10:51:10 PM »
I will have to check, but Mozilla is the only email client I have. Also, the message called out verizon.net which is my ISP.

Next time it happens, I will post the message.

Harvey

Offline alanrf

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Re: avast!: Connection timeout
« Reply #35 on: February 07, 2006, 11:10:11 PM »
Thanks Harvey.

I ask because we have seen a number of port 110 timeouts from users of P2P products such as azureus and utorrent where they have been connected to a peer system (which may be another user of the same ISP) and the peer has been listening on port 110. With azureus, for example, the process reported is javaw.exe.
« Last Edit: February 07, 2006, 11:11:47 PM by alanrf »

Offline PatP3005

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Re: avast!: Connection timeout
« Reply #36 on: February 08, 2006, 06:10:38 PM »
Sorry to be dense...I gave my husband an MP3 player for Christmas and it came with a 3 month trial of Napster To Go. I know Napster used to be a problem, but I thought they had worked all that out. It isn't a P2P site anymore is it?

Offline PatP3005

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Re: avast!: Connection timeout
« Reply #37 on: February 08, 2006, 06:18:06 PM »
Vojtech

In another post you said that a plug-in should be disabled. Do you mean that the plug-in should be disabled - as in, that line of text in Help>About should be deleted? Thanks for your help,
Pat

Offline vojtech

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Re: avast!: Connection timeout
« Reply #38 on: February 09, 2006, 10:28:29 AM »
The plugin should be enabled, i.e.
CHECKED in Tools -> Options -> Other -> Advanced Options -> Add-In Manager
and UNCHECKED (or not present) in Help -> About -> Disabled items.

If the plugin is working correctly, you won't get avast timeout message referring to outlook.exe.