Well, it's quite clear that you lot don't find anything wrong with moroni's public defamation of the user, that is the very reason he disclosed the ticket text as it is. It's morally questionable and very unprofessional for an (Avast) company employee (this last part is crucial). I could think of million other ways to comment on the matter, but the Avast employee _chose_ a way which makes the user look bad (once again, I don't defend the user for his text, this is not about that!), it was obviously intentional.