Author Topic: Disabling Cleverbridge auto-renewal subscription  (Read 3618 times)

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Disabling Cleverbridge auto-renewal subscription
« on: October 03, 2016, 01:04:24 PM »
I am trying to disable auto renewal subscription as could not see it when I manually renewed my Avast earlier today.  There are no links in the confirmation email or information on invoice sent of how to cancel.  I have logged into my Avast portal and still no option of how to cancel/diasble the auto-renewal subscription.  I have emailed Cleverbridge and received an auto reply email but no information on how to cancel/disable auto rew.I am not happy with this as when I tried to opt out when placing the order, this option appeared to be disabled.  Yes, I know still went ahead anyway, but was of the opinion that I would be able to opt out later. Can anyone help me?  Thanks.

Offline Eddy

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Re: Disabling Cleverbridge auto-renewal subscription
« Reply #1 on: October 03, 2016, 01:06:45 PM »
Contact Cleverbridge or avast.

Offline Pondus

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Re: Disabling Cleverbridge auto-renewal subscription
« Reply #2 on: October 03, 2016, 01:09:56 PM »

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Re: Disabling Cleverbridge auto-renewal subscription
« Reply #3 on: October 03, 2016, 01:14:35 PM »
@Eddy - already emailed Cleverbridge, but will also try Avast
@Pondus - no info re Cleverbridge

Offline bob3160

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Re: Disabling Cleverbridge auto-renewal subscription
« Reply #4 on: October 03, 2016, 03:40:06 PM »

For Avast support:
http://support.avast.com/support/tickets/new
Have you tried disabling the auto renewal through your my.avast.com account ???
https://my.avast.com/en-us/#home
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Re: Disabling Cleverbridge auto-renewal subscription
« Reply #5 on: October 13, 2016, 03:50:33 AM »
All sorted. Thanks everyone for your help.