The experts on this forum have been incredibly helpful but with all due respect, it shouldn't be so difficult to cancel a subscription. Having to open a support ticket to do something that has the appearance of an automated "just click here" function that doesn't work does not inspire confidence, especially when it feels like your credit card is being held hostage and you're at the mercy of a ticket. I think you want to make sure you maintain the confidence of your customers or you'll start to lose them, especially where their credit cards are concerned.
