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Author Topic: No access to scan area  (Read 1892 times)

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No access to scan area
« on: September 24, 2016, 10:25:33 PM »
I don't know why and how, but the scan area where you can choose what type of scan you want to perform is missing for me. It used to be accessible almost from the top and as you see there is nothing.
How could this be?

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Online DavidR

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Re: No access to scan area
« Reply #1 on: September 25, 2016, 12:19:21 AM »
It isn't just the Scan icon missing from the UI home page, there are a number of other icons (more than mine if you have installed more functions) and the Try Premium.

Try an avast Repair and reboot.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: No access to scan area
« Reply #2 on: September 25, 2016, 04:51:00 PM »
Tried a repair and reboot and now its showing the scan area, strange things are happening these days to me after an update  :(
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Online DavidR

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Re: No access to scan area
« Reply #3 on: September 25, 2016, 04:57:01 PM »
Have you got any other security based software installed (firewall, anti-spyware, etc.) ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: No access to scan area
« Reply #4 on: September 26, 2016, 01:29:41 PM »
no extra security software is running side by side with Avast, only free version of Malwarebytes and Superatispyware. There are no sign of viruses and only malwares are detected.
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Offline Pondus

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Re: No access to scan area
« Reply #5 on: September 26, 2016, 02:00:27 PM »
Quote
There are no sign of viruses and only malwares are detected.
explain this ?


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Re: No access to scan area
« Reply #6 on: September 26, 2016, 04:35:51 PM »
I meant no detected viruses
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