Author Topic: avast keeps forgetting I have paid version  (Read 2096 times)

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avast keeps forgetting I have paid version
« on: September 26, 2016, 03:11:59 PM »
hi,
my problem is that avast keeps forgetting that I have paid version. it says I'm not protected and that I can extend my trial to 60 day. the thing is that I have paid version and license till next may. it does start working when I click fix it. but it shouldn't do that and it is very annoying that I have to keep an eye on the small icon if there's an x on it. it does it several times a day. I've updated everything and I didn't have this problem with windows 7. now I have new computer and win10.

Offline Asyn

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Re: avast keeps forgetting I have paid version
« Reply #1 on: September 26, 2016, 03:16:20 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: avast keeps forgetting I have paid version
« Reply #2 on: September 26, 2016, 08:30:17 PM »
thank you for your reply, but that didn't work...

Offline Asyn

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Re: avast keeps forgetting I have paid version
« Reply #3 on: September 27, 2016, 06:01:36 AM »
1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0