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Author Topic: license error and refund  (Read 1453 times)

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license error and refund
« on: September 26, 2016, 03:25:08 PM »
checked my e-mail.
I had two order ID : 35819069800, 18251102262

but I have one license.
I think that an error when the last payment.
so I had to pay two months.
please check and refund, and cancel the automatic payment of unlicence order ID.
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Offline Asyn

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Re: license error and refund
« Reply #1 on: September 26, 2016, 03:25:54 PM »
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Offline moroni

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Re: license error and refund
« Reply #2 on: September 26, 2016, 04:16:02 PM »
Hi JAEJIN,

Both order IDs correspond to the same license. It is a monthly license so it renews each month, and each renewal gets a new order ID :)
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Re: license error and refund
« Reply #3 on: September 27, 2016, 04:16:19 AM »
thank you. but Why pay twice did in the same month?
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Offline moroni

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Re: license error and refund
« Reply #4 on: September 27, 2016, 09:04:28 AM »
But the order 18251102262 is for August-September and the order 35819069800 is for September-October. There is no double payment.
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