Author Topic: Microsoft Forza Horizon 3 on PC crashing due to Avast?  (Read 23035 times)

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Offline Warmbrak

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Microsoft Forza Horizon 3 on PC crashing due to Avast?
« on: September 28, 2016, 02:21:15 PM »
Good day,

I am an Avast IS user and purchased and downloaded Forza Horizon 3 on my PC. Starting the game it crashes at the end of one of the intro movies. I had a look around on various forums for fixes, and the predominant solution that fixed it for many users was to uninstall Avast antivirus. I am reluctant to uninstall Avast to test if this works on my system. I tried adding an exclusion for the game folder and running in silent mode, but it made to change.

Any ideas on what might be causing this?

Here is a link form the Forza forums below:
http://forums.forzamotorsport.net/turn10_postst70084_Crashing-on-playground-games-logo--no-error-messages--no-crash-logs.aspx?=
« Last Edit: September 28, 2016, 02:24:41 PM by Warmbrak »

Offline Magnus22

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #1 on: September 28, 2016, 02:45:00 PM »
This also happened to me.

Can confirm Uninstalling Avast fixes this issue

Offline Eddy

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #2 on: September 28, 2016, 03:04:35 PM »
What OS/SP ?
What exact version of avast ?
Does it make a difference if you disable the shields (do it one at a time) ?

Offline Warmbrak

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #3 on: September 28, 2016, 03:14:52 PM »
Windows 10 Pro 64-bit, Avast Internet Security 12.3.2280. I tried disabling the shield for 10 minutes (6 shields disabled), ran Forza and it still crashes after the first title video. Not really familiar with the number of shields and what they do.

Offline Eddy

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #4 on: September 28, 2016, 03:22:44 PM »
I suggest to contact avast and have them take a look at the problem > https://support.avast.com

Offline Warmbrak

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #5 on: September 28, 2016, 03:39:34 PM »
Thanks Eddy, I have submitted a ticket.

Offline bob3160

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #6 on: September 28, 2016, 09:36:52 PM »
Reported to Avast.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline kezzaman1986

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #7 on: September 29, 2016, 03:50:17 AM »
same issue here, have to unistall for it to work, disabling wont fix it

Offline Eddy

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #8 on: September 29, 2016, 08:34:37 AM »
kezzaman1986,

please mention you OS/SP version.
It can be the problem is only with a certain OS/SP or even hardware.

Offline Milos

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #9 on: September 29, 2016, 08:50:10 AM »
Hello,
we are working on resolving the issue, but we are not able to reproduce the issue. Can you, please post your HW configuration, especially graphic card? We observed this with NVIDIA card and update of the driver fixed this.
We also saw that some wokraround with modifiing avast5.ini can help: http://forums.forzamotorsport.net/turn10_postst70863_I-think-I-found-a-fix-for-the-Avast-startup-crash--without-uninstalling-Avast.aspx

Milos

Offline Eddy

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #10 on: September 29, 2016, 09:00:09 AM »
In case someone needs it > http://www.cpuid.com/softwares/cpu-z.html
It is a little tool that detects the hardware and has the option to create a report file.

Offline RejZoR

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #11 on: September 29, 2016, 09:21:53 AM »
Forza is a broken mess even as it is. Wouldn't be surprised if it's causing random problems by itself...
Visit my webpage Angry Sheep Blog

Offline Warmbrak

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #12 on: September 29, 2016, 12:13:55 PM »
Hello,
we are working on resolving the issue, but we are not able to reproduce the issue. Can you, please post your HW configuration, especially graphic card? We observed this with NVIDIA card and update of the driver fixed this.
We also saw that some wokraround with modifiing avast5.ini can help: http://forums.forzamotorsport.net/turn10_postst70863_I-think-I-found-a-fix-for-the-Avast-startup-crash--without-uninstalling-Avast.aspx

Milos

Hi Milos, thank you very much! I can confirm that this workaround regarding virtualization did fix the problem for me, and that Forza Horizon 3 is running without any issues with Avast activated in the background.

Offline my_lord_liam

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #13 on: September 29, 2016, 03:13:33 PM »
Having the same problem, workaround didn't work for me.

Uninstalled avast and now it runs (attached my dxdiag)

Bit annoying when you pay for avast and can't use it :(


thanks

Offline Eddy

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Re: Microsoft Forza Horizon 3 on PC crashing due to Avast?
« Reply #14 on: September 29, 2016, 03:22:04 PM »
Install the latest drivers and see if it makes a difference.
http://www.nvidia.com/download/driverResults.aspx/107564/en-us