Author Topic: Outlook can't download msgs  (Read 2502 times)

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Outlook can't download msgs
« on: October 06, 2016, 04:29:18 PM »
Hello
Since a few hours my outlook2013 mail client can't download mails from my google account whilst AVAST is activated. As soon I deactivate AVAST everything works fine.
I've put outlook and all its sideloads like gsync and cloudmark as exceptions in the AVAST config.
What to do more to get AVAST active as well as Outlook mail downloads?
Thanks for any helpful hint.
Hans

Offline Pondus

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Re: Outlook can't download msgs
« Reply #1 on: October 06, 2016, 04:41:32 PM »
Quote
Thanks for any helpful hint.
Use webmail   ;)

this seem to be a problem that comes and goes. Try a avast repair > https://www.avast.com/faq.php?article=AVKB204#artTitle

any change?


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Re: Outlook can't download msgs
« Reply #2 on: October 06, 2016, 04:57:35 PM »
I installed AVAST Internet Security Upgrade half an hour ago . . . however, the error occured first with AVAST free edition.
OL shows this error: (0x800CCC0F . . . . . +OK message follows)

Offline Pondus

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Re: Outlook can't download msgs
« Reply #3 on: October 06, 2016, 05:02:25 PM »
Did you try repair?


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Re: Outlook can't download msgs
« Reply #4 on: October 06, 2016, 05:23:56 PM »
Yes, incl. the sys reboot. Did not help by any means!

Offline Eddy

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Re: Outlook can't download msgs
« Reply #5 on: October 06, 2016, 05:25:13 PM »
Perform a clean installation of avast and see if it solves the problem.

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Re: Outlook can't download msgs
« Reply #6 on: October 06, 2016, 06:00:43 PM »
Made a deinstallation, reboot, clean install, reboot. Result: Same story as before. Same error message within OL2013. Stopp AVAST and OL works again as expected.
What I don't understand is the fact, that OL was working fine till approx. noon today and is failing to download whilst AVAST is activated thereafter. . . .
Any more ideas?

PS: I have a similar trouble on another system where I use "tunnel" to pass email's from an app to gmail. As long as AVAST is active, no msg's will leave. Without AVAST, everything works fine!

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Re: Outlook can't download msgs
« Reply #7 on: October 07, 2016, 11:33:04 AM »
I gave up!
Have removed AVAST from my system and will try with other avirus software which does not prevent the download of emails into OL2013.
Thanks for all the help assistance attempts so far!

Offline Eddy

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Re: Outlook can't download msgs
« Reply #8 on: October 07, 2016, 11:35:20 AM »
Did you use aswclear ?
Did you setup avast to use ssl (if your email provider is using it) ?