Author Topic: Avast Battery Saving using large amounts of data  (Read 7240 times)

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Offline kevin323

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Avast Battery Saving using large amounts of data
« on: October 10, 2016, 11:38:40 PM »
Hi

I've been using ABS for some months very successfully, but this month my data usage shot up from about 100mb in a month to over 450mb in 2 weeks.  Data Usage in settings says that 365mb of that is ABS.  I've now switched off mobile data for the rest of the month and relying on wifi.  I have a Motorola Moto E running Android 5.1 and ABS version 2.2.0-2607-6845e58

Any ideas?

Offline Jesse, Mobile Product Manager

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Re: Avast Battery Saving using large amounts of data
« Reply #1 on: October 14, 2016, 02:01:06 PM »
Hi Kevin, this sounds like a really bad bug.

Thanks for the detailed report--we're going to try to replicate your situation. It's not happening on any of our regular test devices, but you're not the only person to complain about this recently.

Are you in the US? Do you have Facebook installed? Is there anything unusual about your device, like full storage or an additional battery saver app installed?

Thank you,

Jesse
Product Manager

Offline kevin323

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Re: Avast Battery Saving using large amounts of data
« Reply #2 on: October 15, 2016, 12:46:22 AM »
Hi Jesse

Thanks for the reply. 

I'm in the UK and I don't have Facebook installed as I don't have a Facebook account and I don't have another battery saver app.  My phone does not have a lot of internal memory (2GB) and is typically bouncing around 90% full (I make regular use of Avast Cleanup!).  I also have a 16GB SD which I move my photos too, although >14GB is free.

The Apps that I have downloaded are:

ABS
Avast Cleanup
Avast Antivirus
Call Recorder
Spotify
DaTuner
Virtual Recorder
Tesco Mobile

None of which are recent downloads.

Hope that helps

Kevin

Offline John Myerscough

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Re: Avast Battery Saving using large amounts of data
« Reply #3 on: October 21, 2016, 05:53:51 PM »
I have exaxtly the same problem. Just recently  I have seen ABS use more and more data. In my case it has been 3.74GB out of my 5GB monthly allowance since Sept 25th so about 27 days. Temporarily I have disabled mobile data and will stick to Wi-Fi for the next couple of days. I assume that is necessary I can disable ABS without interfering with my other Avast products (clean-up, mobile security and secure line).

Offline Jesse, Mobile Product Manager

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Re: Avast Battery Saving using large amounts of data
« Reply #4 on: October 25, 2016, 11:14:54 AM »
Hi John and Kevin,

We made some progress on this and now have something to try. We can track requests from your app to our backend, which should help us narrow it down.

Could you please swipe over to the Tools menu > Settings > About > tap the version number 5 times > copy the GUID and post it here?

Thank you!

Offline fraba73

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Re: Avast Battery Saving using large amounts of data
« Reply #5 on: October 28, 2016, 07:03:00 AM »
I have the same problem.
668MB in only 7 days.
I think the last update is the start of the problem.
This is my guid:
6fc955de-f1a6-41e0-b15d-4361ff07a3ff

Offline Štěpán Vaněk

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Re: Avast Battery Saving using large amounts of data
« Reply #6 on: October 31, 2016, 06:40:57 PM »
Hi, thanks for providing GUID, we will definitely investigate that.
Can you yet specify when exactly that happened?
Cheers!

Offline kevin323

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Re: Avast Battery Saving using large amounts of data
« Reply #7 on: October 31, 2016, 09:52:34 PM »
Hi Jesse

Sorry for the delay in replying.  I had to make use of my data, so I uninstalled ABS.  I then reinstalled it and in the last week it has only used 1.7MB which is fine.  If the problem comes back I'll post my GUID.

Kevin

Offline Štěpán Vaněk

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Re: Avast Battery Saving using large amounts of data
« Reply #8 on: November 04, 2016, 03:55:30 PM »
Thank you Kevin, good to hear that, have a nice day!

Offline ZoltanDulac

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Re: Avast Battery Saving using large amounts of data
« Reply #9 on: January 25, 2017, 06:00:21 AM »
I am having the same problem. What is causing this. I have gone *way* over my data plan - I am so upset!

My GUID is bbb3a31f-d314-4c30-84e6-fd5267c2ddb3. I am from Canada.

Offline Eddy

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Re: Avast Battery Saving using large amounts of data
« Reply #10 on: January 25, 2017, 09:34:47 AM »
It seems like removing/installing it again solved it for Kevin.
I suggest you try the same.

Offline Begreen9

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Re: Avast Battery Saving using large amounts of data
« Reply #11 on: March 28, 2017, 03:55:25 AM »
Hi John and Kevin,

We made some progress on this and now have something to try. We can track requests from your app to our backend, which should help us narrow it down.

Could you please swipe over to the Tools menu > Settings > About > tap the version number 5 times > copy the GUID and post it here?

Thank you!

This just happened on my son's phone. We got a 700MB data usage spike that caused an alert to be sent out by AT&T as we approached our limit. Investigation showed it to be caused by the Avast Battery Saver. The amazing and disturbing thing is that the phone was in airplane mode when it happened. The app has been removed from the phone until we hear that the bug has been definitely fixed. Hope it is soon, the app has some nice features.

Offline Marc L

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Re: Avast Battery Saving using large amounts of data
« Reply #12 on: June 20, 2017, 06:57:30 PM »
I just discovered the same problem after exceeding my data limit on the last day of my billing cycle. I found ABS has used 1.24gb of data in the last month, mostly in the background.  I was going to post a screenshot of the data usage but it doesn't look like that's possible. [Edit: found the attachment option.]

Let me know if you would like my GUID as well.
« Last Edit: June 21, 2017, 02:48:01 PM by Marc L »

Offline Eddy

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Re: Avast Battery Saving using large amounts of data
« Reply #13 on: June 20, 2017, 07:09:30 PM »
You can attach a image if you want.

Offline RCGators

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Re: Avast Battery Saving using large amounts of data
« Reply #14 on: July 19, 2017, 04:51:01 PM »
3.64 GB of data usage in less than 2 weeks.
I have had to freeze the app, my data is running low.
screen cap https://www.dropbox.com/s/48tebyywvfopruf/Screenshot_2017-07-19-10-29-36.png?dl=0