Author Topic: Why Won't Files Scan?  (Read 2728 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Why Won't Files Scan?
« on: October 13, 2016, 04:17:19 AM »
After doing a complete computer scan for viruses, I am informed by avast that some files could not be scanned, and no reason is ever given. When I look at the files, I see that numerous files are not scanned. What is the point of using avast if it doesn't do the job right? All it takes to ruin the computer is for one of those files to be infected. Also, what is the point of using the Verification code here if the letters are not even legible? Here goes attempt number 5.

REDACTED

  • Guest
Re: Why Won't Files Scan?
« Reply #1 on: October 13, 2016, 08:06:37 AM »
Hello??? Your customer service sucks! No more avast for me!

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37468
  • Not a avast user
Re: Why Won't Files Scan?
« Reply #2 on: October 13, 2016, 08:08:01 AM »
do you have a screenshot?   as why it cant scan should be on the message


How do I handle files that Avast can’t scan?  >  https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/


There are many reasons why a file cant be scanned and it happens to all AV, however all AV does not show it in the scan result
It does NOT mean they are infected in any way.
Also avast realtime protection will scan those files as soon as whatever use those files access them.
Avast realtime protection monitor evrything that goes on in your computer when it is on



« Last Edit: October 13, 2016, 08:17:09 AM by Pondus »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76038
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Why Won't Files Scan?
« Reply #3 on: October 13, 2016, 08:09:58 AM »
Hello??? Your customer service sucks! No more avast for me!
Did you contact customer service..!? If so, post your ticket-ID.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Why Won't Files Scan?
« Reply #4 on: October 13, 2016, 08:15:03 AM »
I CAN'T contact customer service, because everything pointed me to this forum.

And what purpose is the Verification code, since it is not even legible? Also, the "Listen to the letters" feature doesn't work.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37468
  • Not a avast user
Re: Why Won't Files Scan?
« Reply #5 on: October 13, 2016, 08:15:36 AM »
Quote
Also, what is the point of using the Verification code here if the letters are not even legible?
Forum spam protection, and if you have problems so does the spammer   ;)

Anyway it is just first 3 posts


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76038
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Why Won't Files Scan?
« Reply #6 on: October 13, 2016, 08:18:31 AM »
I CAN'T contact customer service, because everything pointed me to this forum.
Avast support: https://support.avast.com/support/tickets/new
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Why Won't Files Scan?
« Reply #7 on: October 13, 2016, 08:20:09 AM »
"Also avast realtime protection will scan those files as soon as whatever use those files access them"

I don't understand that sentence.


REDACTED

  • Guest
Re: Why Won't Files Scan?
« Reply #8 on: October 13, 2016, 08:24:23 AM »
Quote
Forum spam protection, and if you have problems so does the spammer   ;)

I understand the intention; but since some words are not even legible, it defeats the purpose. A bot isn't going to be able t type anyway, so this site should use real letters instead of confusing everyone. It seems like complexity and confusion is the official policy of the Internet these days.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37468
  • Not a avast user
Re: Why Won't Files Scan?
« Reply #9 on: October 13, 2016, 08:25:20 AM »
all antivirus programs have realtime protection that monitor evrything that goes on inside your computer, meaning it will detect a infection without you have to do a scan (not dormant malicious files)

Many files in the computer can be protected by the OS or the program that they belong to or it can be files you have zipped and password protected.

When avast can not scan a file, it should say why in that message

If the latest as soon as you unzip your password protected file, avast scan it (you dont see it) evry time you save, open a doc, download a file, move a file, open close a folder .... avast scan


Wikipedia > https://en.wikipedia.org/wiki/Antivirus_software

==============================================================================
Real-time protection
Real-time protection, on-access scanning, background guard, resident shield, autoprotect, and other synonyms refer to the automatic protection provided by most antivirus, anti-spyware, and other anti-malware programs. This monitors computer systems for suspicious activity such as computer viruses, spyware, adware, and other malicious objects in 'real-time', in other words while data loaded into the computer's active memory: when inserting a CD, opening an email, or browsing the web, or when a file already on the computer is opened or executed.[97]
==============================================================================

« Last Edit: October 13, 2016, 08:31:51 AM by Pondus »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88759
  • No support PMs thanks
Re: Why Won't Files Scan?
« Reply #10 on: October 13, 2016, 02:54:30 PM »
After doing a complete computer scan for viruses, I am informed by avast that some files could not be scanned, and no reason is ever given.

When I look at the files, I see that numerous files are not scanned. What is the point of using avast if it doesn't do the job right? All it takes to ruin the computer is for one of those files to be infected.
<snip>

1. It should give a reason, but it may not be visible, try enlarging the screen/window or expanding the column widths.

2. As has been mentioned there are many legitimate reasons a file can't be scanned and not necessarily an indication of being infected.

If something else tried to run one of those files, then the resident on-access scanning would intercept that call and scan the file. This is actually going to place a lock on the file until it is scanned, so if it couldn't be scanned then the lock would presumably still be active.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48462
  • 63 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31081
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Why Won't Files Scan?
« Reply #12 on: October 13, 2016, 03:35:10 PM »
See reply #2 Bob :P

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48462
  • 63 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Why Won't Files Scan?
« Reply #13 on: October 13, 2016, 03:44:54 PM »
See reply #2 Bob :P
In case  he missed it. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet