Author Topic: Run Avast Cleanup and get blue screen of death  (Read 2743 times)

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Run Avast Cleanup and get blue screen of death
« on: October 14, 2016, 07:20:08 PM »
I am on a Windows 7 laptop and purchased the Avast Cleanup in hopes to free up some space and to help the windows run better/faster/more efficient....
But every time I try to run the clean up my laptop goes to the blue screen of death.
Can anyone help?  Is this a common issue with Avast Cleanup and Windows 7?  Or something worse?
Thank you all for your time
Chris

Offline Asyn

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Re: Run Avast Cleanup and get blue screen of death
« Reply #1 on: October 15, 2016, 07:20:37 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Run Avast Cleanup and get blue screen of death
« Reply #2 on: October 15, 2016, 11:57:44 AM »
Can you still boot in safe mode ?
What is the error on the BSOD ?

Offline Martin Kudlicka

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Re: Run Avast Cleanup and get blue screen of death
« Reply #3 on: October 17, 2016, 06:56:22 AM »
Hi,
sounds similar to https://forum.avast.com/index.php?topic=187364.0 . Can you check if there is the same BSOD error SYSTEM SERVICE EXCEPTION in aswSP.sys? This should be already fixed in up to date Avast.
Avast Support Tool - https://www.avast.com/en-eu/faq.php?article=AVKB33#artTitle
Avast support - https://support.avast.com - submit a support ticket