Author Topic: Active license but getting a request to activate  (Read 2994 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Active license but getting a request to activate
« on: October 05, 2016, 07:02:35 PM »
Hi,

I have an active license of Cleanup (showing as valid till 3/27/2017) but when SmartScan completes and I click to resolve performance issues, a screen pops up requesting me to activate/purchase the product.  I run this every week and this only started happening yesterday (9/4/2016).

Thank you for any help you can provide.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76041
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Active license but getting a request to activate
« Reply #1 on: October 06, 2016, 06:31:59 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Active license but getting a request to activate
« Reply #2 on: October 06, 2016, 05:56:14 PM »
I ran the repair and restarted twice but the same thing happens.  I have 2 licenses: one for Cleanup and one for VPN.  Both licenses are shown as active but only the Cleanup is having this problem and it's only been within the last week.  Any other ideas, or should I submit a ticket?

Thank you so much for any help.

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76041
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Active license but getting a request to activate
« Reply #3 on: October 07, 2016, 06:53:02 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31088
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Active license but getting a request to activate
« Reply #4 on: October 07, 2016, 07:00:17 AM »
What happens if you activate CleanUp it again ?