Author Topic: Help, I downloaded the new update and now email scanner dont work!  (Read 5745 times)

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Offline Chrissypa

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Hello, I downloaded the new update and when i restarted my computer it said email is not being scanned. And now it screwed up my email! I can't even get my mail. And in the start menu>avast there is no resident scanner wizard. Help!!

Offline essexboy

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #1 on: February 06, 2006, 11:32:58 PM »
What is your operating system, if it is win 98 find ashpopwiz in the avast 4 folder and run it

Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #2 on: February 06, 2006, 11:35:00 PM »
Nope, I am running XP and the version of avast is 4.6.763. I have tried everything!

Offline essexboy

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #3 on: February 06, 2006, 11:37:34 PM »
Ok go for a repair by going to control panel - add/remove - select avast and on the left will be a window  select repair ( you must be online).  Also are you getting any warning messages  and when you left click the @ are you showing internet mail as being active..

Offline Vlk

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #4 on: February 07, 2006, 12:01:50 AM »
Also, your firewall (if you use any) might be blocking the Internet Mail module (ashMaiSv.exe) from accessing the Internet - since the EXE file has changed during the update.
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Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #5 on: February 07, 2006, 12:08:14 AM »
I repaired, it seems to be running. what are the setting's supposed to be in incoming and outgoing mail? I will check the firewall settings, thanks

Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #6 on: February 07, 2006, 12:13:44 AM »
I am recieving mail through my alltel.net account but it is not being scanned and I can't even recieve from yahoo mail.

Offline essexboy

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #7 on: February 07, 2006, 12:20:38 AM »
Is your altnet account pop3 and http, if it is https and not pop3 then the mail scanner will not check it (secure protocol)

Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #8 on: February 07, 2006, 12:34:32 AM »
Ok, it's checking my alltel. But keep getting message invalid username and/or password when it is trying to get yahoo. And it is the right username and password.

Offline essexboy

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #9 on: February 07, 2006, 12:37:39 AM »
You might need to extend the time out unfortunately I have never played around in that area, mayhap someone else will be along soon, sorry

Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #10 on: February 07, 2006, 12:59:10 AM »
Thanks for all your help!

Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #11 on: February 07, 2006, 01:40:13 AM »
I can add an account into my email from yahoo and it come's in fine. But when I change the incoming to 127.0.0.1 it wont work.

Offline CharleyO

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #12 on: February 07, 2006, 01:45:30 AM »
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Welcome to the forums, Chrissypa!    :)

Normal Yahoo email is web based and as such is not scanned by the email scanner. There is a YPops, I think, that is a paid version of Yahoo email and if you are using that, then your email would downloaded to either OutLook or OutLook Express ... not sure which. Are you using YPops?    ???


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Offline Chrissypa

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #13 on: February 07, 2006, 01:59:26 AM »
Thanks for the welcome and yep I figured it out! I do have the paid yahoo and the incoming and outgoing has to be left the way it normally is and when I downloaded the new update it changed it to 127.0.0.1. I have been using avast for years! I tried Norton and had WAY too many problems! I love avast!!Thanks! Chrissy

Offline CharleyO

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Re: Help, I downloaded the new update and now email scanner dont work!
« Reply #14 on: February 07, 2006, 02:09:11 AM »
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You are welcome, Chrissy ... glad you got it working correctly!    :)

Be sure to come back often, learn more, and maybe help others.    ;)


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