Help, I downloaded the new update and now email scanner dont work!

[Chrissypa]

Hello, I downloaded the new update and when i restarted my computer it said email is not being scanned. And now it screwed up my email! I can't even get my mail. And in the start menu>avast there is no resident scanner wizard. Help!!

[essexboy]

What is your operating system, if it is win 98 find ashpopwiz in the avast 4 folder and run it

[Chrissypa]

Nope, I am running XP and the version of avast is 4.6.763. I have tried everything!

[essexboy]

Ok go for a repair by going to control panel - add/remove - select avast and on the left will be a window  select repair ( you must be online).  Also are you getting any warning messages  and when you left click the @ are you showing internet mail as being active..

[Vlk]

Also, your firewall (if you use any) might be blocking the Internet Mail module (ashMaiSv.exe) from accessing the Internet - since the EXE file has changed during the update.

[Chrissypa]

I repaired, it seems to be running. what are the setting's supposed to be in incoming and outgoing mail? I will check the firewall settings, thanks

[Chrissypa]

I am recieving mail through my alltel.net account but it is not being scanned and I can't even recieve from yahoo mail.

[essexboy]

Is your altnet account pop3 and http, if it is https and not pop3 then the mail scanner will not check it (secure protocol)

[Chrissypa]

Ok, it's checking my alltel. But keep getting message invalid username and/or password when it is trying to get yahoo. And it is the right username and password.

[essexboy]

You might need to extend the time out unfortunately I have never played around in that area, mayhap someone else will be along soon, sorry

[Chrissypa]

Thanks for all your help!

[Chrissypa]

I can add an account into my email from yahoo and it come's in fine. But when I change the incoming to 127.0.0.1 it wont work.

[CharleyO]

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Welcome to the forums, Chrissypa!    

Normal Yahoo email is web based and as such is not scanned by the email scanner. There is a YPops, I think, that is a paid version of Yahoo email and if you are using that, then your email would downloaded to either OutLook or OutLook Express ... not sure which. Are you using YPops?   


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[Chrissypa]

Thanks for the welcome and yep I figured it out! I do have the paid yahoo and the incoming and outgoing has to be left the way it normally is and when I downloaded the new update it changed it to 127.0.0.1. I have been using avast for years! I tried Norton and had WAY too many problems! I love avast!!Thanks! Chrissy

[CharleyO]

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You are welcome, Chrissy ... glad you got it working correctly!   

Be sure to come back often, learn more, and maybe help others.   


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