Author Topic: Purchased Cleanup and Nothing Happened Need PC Help  (Read 2138 times)

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rrrtoolsolutions@gmail.com

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Purchased Cleanup and Nothing Happened Need PC Help
« on: October 28, 2016, 03:40:28 PM »
I purchased Avast Cleanup because a pop-up showed I had 24 items in my start-up and 31 outdated applications. I took the bait and now, nothing has happened. I did get my activation mails and my Avast account shows the Cleanup is registered and activated.

Why don't I have a desktop Icon or some way of knowing it's working? The computer still takes several minutes to load/open when started from cold.

Your Avast reference ID: 100459779

Thanks, Gordon
« Last Edit: October 28, 2016, 03:44:12 PM by rrrtoolsolutions »

Offline Eddy

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Re: Purchased Cleanup and Nothing Happened Need PC Help
« Reply #1 on: October 28, 2016, 03:45:53 PM »
Did you install CleanUp ?
https://www.avast.com/en-eu/faq.php?article=AVKB96

If so, you will find CleanUp in the avast GUI as it you don't have it as a standalone application.

ronosajima@gmail.com

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Re: Purchased Cleanup and Nothing Happened Need PC Help
« Reply #2 on: November 07, 2016, 01:51:13 AM »
I have the same problem. I checked the AVAST GUI and didn't see anything that would enable me to execute the Cleanup software. Where on the screen should the icon be?