Author Topic: unable to install avast 4.7pro  (Read 2596 times)

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Offline rvinfo

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unable to install avast 4.7pro
« on: April 28, 2006, 02:20:26 PM »
i got an error trying to install avast 4.7 pro

this is the log file:

28.04.2006 14:08:56 general: Started: 28.04.2006, 14:08:56
28.04.2006 14:08:56 general: Running setup_av_pro-33a (826)
28.04.2006 14:08:56 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
28.04.2006 14:08:56 system: Windows Net User: XXXXXX\XXXXX
28.04.2006 14:08:56 general: Cmdline: /sfx /sfxstorage "d:\save\cache\tmp\_av_sfx.tm~a01804"  /srcpath "D:\Dnload"
28.04.2006 14:08:56 general: Old version: ffffffff (-1)
28.04.2006 14:08:57 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
28.04.2006 14:08:57 general: GUID: db393004-3267-43e9-90c4-e1c68dd6b84d
28.04.2006 14:08:57 general: SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
28.04.2006 14:08:57 package: GetPackages - set proxy for inet
28.04.2006 14:08:57 internet: SYNCER: Type: use IE settings
28.04.2006 14:08:57 internet: SYNCER: Auth: another authentication, use WinInet
28.04.2006 14:09:03 package: Load d:\save\cache\tmp\_av_sfx.tm~a01804\prod-av_pro.vpu
28.04.2006 14:09:04 general: Selected group: Instant Messaging
28.04.2006 14:09:04 general: Selected group: P2P Shield
28.04.2006 14:09:04 general: Selected group: Internet Mail
28.04.2006 14:09:04 general: Selected group: Outlook/Exchange
28.04.2006 14:09:04 general: Selected group: Network Shield
28.04.2006 14:09:04 general: Selected group: Web Shield
28.04.2006 14:09:04 general: Selected group: Standard Shield
28.04.2006 14:09:04 general: Selected group: Skins
28.04.2006 14:09:04 general: Selected group: Italian language extension
28.04.2006 14:09:04 general: Selected group: Italian help
28.04.2006 14:09:04 general: Selected group: Professional Edition
28.04.2006 14:09:04 general: Selected group: Script Blocking
28.04.2006 14:09:05 general: InvalidateCurrent: invalidated server 'tmp sfx storage' from 'sfx'
28.04.2006 14:09:05 general: SelectCurrent: unable to find any suitable server in 'sfx'
28.04.2006 14:09:05 internet: tried 1 servers to get file 'servers.def.vpu', but failed (0x00000002)
28.04.2006 14:09:05 file: GetNewerStampedFile:GetFileWithRetry failed: d:\save\cache\tmp\_av_sfx.tm~a01804\onefile, servers.def.vpu, error: 0x00000002
28.04.2006 14:09:05 package: Download servers.def, servers.def.vpu failed with error 0x00000002.
28.04.2006 14:09:05 package: Download servers.def, servers.def.vpu failed with error 0x00000002.
28.04.2006 14:09:05 package: Load d:\save\cache\tmp\_av_sfx.tm~a01804\prod-av_pro.vpu
28.04.2006 14:09:05 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\av_pro_core-2f6.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\av_pro_dll410-79.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\av_pro_hlp410-175.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\av_pro_pro-1d6.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\av_pro_skins-13.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\avscan-231.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\winsys-1.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\winsysgui-1.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\vps-61700.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\vpsm-61702.vpu, returned 0x00000000
28.04.2006 14:09:06 package: DldPackage: C:\Programmi\Alwil Software\Avast4\Setup\news409-31.vpu, returned 0x00000000
28.04.2006 14:09:07 package: vps: needs to be updated [061702]
28.04.2006 14:09:08 general: setup: updated
28.04.2006 14:09:08 general: setif: updated
28.04.2006 14:09:08 file: Error direct moving file: C:\Programmi\Alwil Software\Avast4\images\background.bmp
28.04.2006 14:09:08 file: Direct delete of file: C:\Programmi\Alwil Software\Avast4\images\bac1.tmp
28.04.2006 14:09:08 file: ERROR:Install file:C:\Programmi\Alwil Software\Avast4\images\background.bmp, code:0x00000005
28.04.2006 14:09:08 system: Error copying driver file C:\WINNT\system32\drivers\aswmon.sys (0x00000003)
28.04.2006 14:09:08 system: Error copying driver file C:\WINNT\system32\drivers\aswmon2.sys (0x00000003)

i've also used aswclear.exe to clean the system and then to install avast but i get the same error.

before purchasing the pro edition (italian version, 2 users for 3 years), i was using avast home freeware edition.
i have uninstalled the home edition, run aswclear.exe and then i have tried to install the pro edition.

i use windows 2000 professional SP4

please, someone can help me ?
i have to solve this problem asap...

thank you in advance

Offline CharleyO

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Re: unable to install avast 4.7pro
« Reply #1 on: April 28, 2006, 07:17:33 PM »
***

Welcome to the forums, rvinfo.    :)

I can not help you but hopefully someone will be able to help you soon.


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Self-built desktop (8 years old) - AMD64 3200+_Gigabyte GA-K8NS Ultra-939_4 gb RAM_GeForceFX 5800w/256 ram_XP/SP3_Avast 7_MBAM_ZA Free __and__ Toshiba Satellite Laptop_W7-64bit_ 4 gb Ram_Avast 8_MBAM

Offline Lisandro

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Re: unable to install avast 4.7pro
« Reply #2 on: April 29, 2006, 03:29:36 AM »
i got an error trying to install avast 4.7 pro
The last version is 4.7.827, are you referring to this one?
If not, can you update or check this page: http://www.avast.com/eng/4-7-826-problems.html
The best things in life are free.

Offline rvinfo

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Re: unable to install avast 4.7pro
« Reply #3 on: April 29, 2006, 09:55:58 PM »
thank you guys, today i've solved downloading and installing the latest version of avast pro (4.7.827)

thank you again!