Author Topic: cleanup and computer crashes  (Read 2601 times)

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cleanup and computer crashes
« on: November 01, 2016, 09:13:17 PM »
Hello,
I purchased cleanup-3PCs.
On one computer ist runns well  :) , the other computer crashes  :( .

I have to run first the smart scan then I can run the cleanup
on this computer. There is nothing to run the soft directly.

Please help me.

Offline Eddy

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Re: cleanup and computer crashes
« Reply #1 on: November 02, 2016, 08:07:25 AM »
What OS/SP ?
What exact version of avast ?
Already performed a repair of avast ?
Already performed a clean installation of avast ?

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  • Guest
Re: cleanup and computer crashes
« Reply #2 on: November 02, 2016, 09:03:29 AM »
What OS/SP ?
...

Sorry, I don't know "OS/SP".
Rest see screenshots.

thanks.

Offline kyrylo

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Re: cleanup and computer crashes
« Reply #3 on: November 08, 2016, 02:29:04 PM »
Hello oldeurope,

could you please provide Avast Cleanup log files? This will help us to find the problem.

You can find them typically there:
C:\ProgramData\AVAST Software\Avast\log\AvastSvc.log
C:\ProgramData\AVAST Software\Avast\log\GrimeFighter2.log
C:\ProgramData\AVAST Software\Avast\GrimeFighter2\ (the whole folder)

Thank you in advance.

Regards.