Author Topic: After installing Avast on laptop, avast on smartphone is blocking WLAN  (Read 1722 times)

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Offline d.hartmann-salzkotten

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A few years ago i installed Avast on my smartphone. So far, so good, it has worked fine till today.
Today i´ve installed Avast on my laptop with the same account like on my smartphone. (Samsung S3)
And now Avast has blocked my WLAN connection on my smartphone. I can´t get a connection to my router.
WLAN connection on my laptop to my router is working.
So i decided to stop Avast on my smartphone. Than i cleared the cache and the data from Avast on my smartphone.
After that i´ve deinstalled Avast from my smartphone.
Nothing happens. Wlan still not working on my smartphone.
I tryed to reinstall Avast on my smartphone. But, after downloading avast from google playstore nothing happens.
Can´t open it, can´t install avast. Please help to activate WLAN on my smartphone.

Offline Eddy

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #1 on: November 07, 2016, 09:02:19 PM »
avast on the laptop has nothing to do with the wlan connection on your phone unless you are using ICS to connect the phone to the net through the laptop.

For help with AMS (and other products for mobiles) > https://forum.avast.com/index.php?board=66.0
But first check the FAQ please on how to remove/install AMS > https://www.avast.com/faq.php?article=AVKB66

Offline d.hartmann-salzkotten

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #2 on: November 07, 2016, 09:29:23 PM »
That´s wrong what you say.
I used to install avast free antivirus the same account on my laptop as on my smartphone.
Then the wlan connection on my smartphone was disabled and the smartphone device on my account
was deleted.
The wlan connection on my smartphone is blocked by the avast program on my smartphone.
So i decided to clear cache and date on my smartphone of the avast program and then
i uninstalled the program on my smartphone.
Now it´s impossible to reinstall avast on my smartphone, i can´t open it.
Nothing happens.

Offline Eddy

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #3 on: November 07, 2016, 09:53:36 PM »
No, I am not wrong.

Installing avast on your laptop has nothing to do with the connection that your phone is using unless (like I said) you use ICS to connect the phone.

Offline d.hartmann-salzkotten

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #4 on: November 07, 2016, 10:06:20 PM »
I don´t use ICS to connect the phone.
A few hours ago there was everything ok on my phone.
I could use wlan on my phone.
After installing avast on my laptop..... can´t use wlan on my phone anymore.
Grrrrrrrrrr, what is that?
I can´t understand this shit.

Offline Eddy

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #5 on: November 07, 2016, 10:09:03 PM »
Installing avast on your laptop doesn't change anything on/to your phone nor your router.

For help, see reply#1

Offline d.hartmann-salzkotten

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #6 on: November 08, 2016, 01:08:02 AM »
Problem solved.
Installing Avast on my laptop has changed the device "phone" on my router.
Deep settings on the router has been changed and the phone was blocked by my router
with the setting of avast on that device.
I deleted the device on my router, then i switched off the router.
After 30 sec. i restarted the router.
Then i connected the phone with a new nme on my router and the wlan connection
on my phone is now running fine.

Offline Eddy

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Re: After installing Avast on laptop, avast on smartphone is blocking WLAN
« Reply #7 on: November 08, 2016, 10:13:48 AM »
Again, avast does not change router settings !

Something (malware) or more likely someone, has changed the settings.